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Operational Management Consultant

Information about the position

  • Place of work: Plynarenska 7/B, Bratislava
  • Salary offered (gross): to be agreed
  • Start date: to be agreed
  • Contract type: full-time

Job description, responsibilities and duties

For our Global Services and Operations center in Bratislava we are looking for experienced Operational Management Consultant (OM) who will find the challenge in Coaching/Advisory role and close cooperation with line management of GSO by implementation of OM principles.

Your role:

• Understand the tools (task and processes measurement software), techniques (whiteboards, DCP, etc.) , and behaviors required to support the 7 principles of Operations Management.
• Appreciate the application of the 7 principles of Operational Management and assists the Team Leads and Department Managers in the achievement of their business objectives.
• Proactively communicate and gain support for the application of the 7 principles of Operational Management approaches.
• Empathize with the concerns of Management and Staff and demonstrate how the 7 principles of Operational Management can be used to overcome them.
• Understand workflow, develop process hierarchies and task lists.
• Develop and implement capacity management (short and long term) to prevent backlogs and overcapacity
• Identify improvement opportunities in both organization and delivery of processes.
• Gain buy-in and user acceptance to enable measurement of all work.
• Ensure all tasks are measured, using appropriate techniques, and results are signed off by the business. Ensure accuracy of all measures.
• Co-ordinate measurement of staff skills, service standards and quality once tasks are defined.
• Promote and gain buy-in to continuous improvement through Operational Management and process review.
• Define descriptions of tasks and ensure consistency in descriptions and referencing across the business.
• Support the implementation of Operational Management , demonstrate and train Manager, Team Leaders and Deputies in the principles of Operations Management, its tools & techniques and behaviors.
• Co-ordinate the development of training and benefit realization plans and support their achievement.

The 7 principles of Operational Management are:

• Implement and maintain a comprehensive set of measures
• Produce plans that achieve targets and objectives and customer requirements
• Communicate business and team objectives at all levels to motivate and gain to targets and plans
• Allocate work in line with customer requirements and priorities and achieve optimal performance
• Actively monitor and control the work of individuals to ensure plans are achieved and agreed working practice is followed
• Use management information to analyze capacity and performance in key result areas
• Continuously improve the capacity and performance of business processes and people to enhance customer service and manage costs

Other benefits

• self realization within growing banking shared service center
• challenging environment with future prospects and notable dynamism
• not ordinary position, rather one of a kind on the current market

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, finance

Language skills

English - Advanced (C1)

Required experience


Personality requirements and skills

• A background of 1-3 years experience in Operations Management at Team Leader level
• Capacity management and performance management
• A background of Black Belt skills
• Process analyses

Technical Skills:
• Basic project elements: work measurement, process mapping and critical examination

General Skills:
• Working within the project management process
• Presentations, training course delivery and facilitation workshops

Interpersonal Skills:
• User liaison at all levels
• One-to-one training and coaching
• Strong influencing and communication skills


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava
ID: 2725138   Dátum zverejnenia: 3.11.2016