Banking Specialist with Czech language

Information about the position

  • Place of work: Plynárenská 7/B, Bratislava
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you service orientated, willing to go the extra mile to help the client and looking to work in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of an Inside Business Portal specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
• You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.
• You will be responsible for missing data investigation to complete the open clients´ cases successfully.
• You will assist internal colleagues (on a global level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

Other benefits

• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Opportunity to get valuable experience from multitasking and fast changing environment
• Possibilities for further growth (career prospects) in different roles within the team

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Business administration

Language skills

English - Upper intermediate (B2) and
Czech - Upper intermediate (B2)

Required experience

1

Personality requirements and skills

• You are fluent in English and Czech
• At least one year of relevant experience
• Experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• Banking and payments knowledge
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV and cover letter in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Bank N.V., pobočka zahraničnej banky
Pribinova 10
811 09 Bratislava
http://www.ing-gsobratislava.com

Contact

Contact person: ING Bank GSO HR team
E-mail: send CV
Send CV to the company
ID: 2807844   Dátum zverejnenia: 11.11.2016