Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Team leader at Channels & Support GSO Bratislava
Place of work
Plynárenská 7/B, Bratislava
Contract type
full-time
Wage (gross)
to be agreed
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
Are you service orientated, willing to take the extra mile to help the client and looking to work in an international, dynamic and quickly expanding team? Continue reading.
Your work environment:
Our department Channel Support is responsible for the support to our clients on a new, cross-product Wholesale Banking interactive channel as well as a number of master data activities related to the onboarding and maintenance of various setups for clients . You’ll be working with an international team to service our clients worldwide. Together with your team you take responsibility for the first time right performance and are willing to go the extra mile. By providing effective services for our clients your team plays a vital role in continuously improving our client satisfaction.
Tasks and responsibilities
We are looking for a Team Leader who will have following responsibilities:
Your work environment:
Our department Channel Support is responsible for the support to our clients on a new, cross-product Wholesale Banking interactive channel as well as a number of master data activities related to the onboarding and maintenance of various setups for clients . You’ll be working with an international team to service our clients worldwide. Together with your team you take responsibility for the first time right performance and are willing to go the extra mile. By providing effective services for our clients your team plays a vital role in continuously improving our client satisfaction.
Tasks and responsibilities
We are looking for a Team Leader who will have following responsibilities:
- Manage and lead one of the Channel & Support teams
- Facilitate your team to help set-up clients on the different channels and applications and related services and take responsibility and coordinate the end-to-end administrative process.
- Facilitate your team to maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
- You will identify and bring forward suggestions to minimalize the number of ineffective interaction requests
- You will suggest and propose manual process improvements or elimination of manual process steps.
- Responsible for delivering in accordance with SLA (our promise to the customer)
- The team manager will coach on the quality of work at his / her employees.
- Have a sharp eye for recurring interactions which can be prevented; the same goes for prevention of compensation for internal colleagues
- Suggest ideas on re-organization of the work
- Facilitate changes related to new services being on boarded and re-organization of the activities
Employee perks, benefits
• Working for international and stable financial institution
• Young and dynamic team being part of one of the very important centralizations within ING Bank
• Young and dynamic team being part of one of the very important centralizations within ING Bank
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Number of years of experience
3
Personality requirements and skills
You recognize yourself in the following profile:
- Minimal 3 years’ experience as team manager in a client service function
- You have excellent customer service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
- Worked in a Lean & Operational Mgt environment
- Any relevant training / education in the field of client operations (eg customer operations performance center)
- You have excellent administrative skills (and experience with MS Office application Word and Excel) as well as communication skills (both verbal and in writing)
- You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
- You are a person who is able to keep his back straight without becoming rigid
- You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
- You are stress-resistant and are able to exude calmness, for example, when incidents occur.
- You have affinity with Wholesale Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).
- You are fluent in English both verbal and written
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 2605432
Dátum zverejnenia: 19.10.2016
2016-10-19
lokalita: Bratislava Pozícia: Call Centre Supervisor, Team leader Spoločnosť: ING Hubs Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: to be agreed