Service Delivery Manager

Place of work Jesenského 4/C, Bratislava
Contract type full-time
Wage (gross)

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

  • Build and lead the Delivery Centre Operation team (approx. 20 FTEs in Bratislava) as a high performing Procurement services operation. Drive service delivery through maximizing team and individual performance.
  • Lead and motivate team through agreeing clear roles and responsibilities, and setting of achievable goals aligned to the above objectives. Review team and individual performance against these objectives on a regular basis.
  • Work with Account Delivery Management and Commercial Directors to proactively:
  • Address performance issues, communicate operational issues and continuous improvement ideas
  • Manage supply and demand, service quality, change orders, and recovery plans within outsourcing contract scope
  • Understand the levers to make targets including six sigma, operational excellence, etc.
  • Achieve contract controllable income (CCI) targets, forecasts, puts/takes
  • Manage to Contract Operational & Financial Commitments
  • Manage & reduce costs of standard service delivery, facilities, and infrastructure
  • Achieve defined SLA commitments and other financial/operational metrics for in-scope activities

Employee perks, benefits

• Attractive working environment of a stable international financial institution
• Possibility for personal and professional growth

Information about the selection process

Please, send us your CV and cover letter in English to below e-mail address. We will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

University education (a degree in Banking or Economy)

Language skills

English - Upper intermediate (B2)

Number of years of experience

5

Personality requirements and skills

  • At least 3 years of managerial experience.
  • Strong leadership and communication skills
  • Strong analytical and data management skills, ideally proven in a Sourcing and Procurement Operations context.
  • Strong process management and improvement skills. Ideally formally trained and experienced in Six Sigma / Lean process management methodology.
  • Strong understanding of latest Microsoft Office applications i.e. Word, PowerPoint, Excel.
  • Good financial and budgeting skills i.e. able to build, manage and deliver operational budgets
  • Fluent in written and verbal English to an international standard.

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV and cover letter in English to below e-mail address. We will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 2242507  Dátum zverejnenia: 3.9.2015 
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