Team Leader at Channels & Support department

Do you have experience with innovative ways of client service? Are you experienced team leader with no fear of helping your team with daily operative?

If you want to go the extra mile to help the client and you are looking for the work in an international, dynamic and quickly expanding team, continue reading...

Our department Channel Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working with an international team to support our clients worldwide with technical and functional support on this new channel and related products (e.g. App). Together with your team you take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients your team plays a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of Team Leader:

• Facilitate your team to assist customers in detecting technical issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical problems.
• Facilitate your team to help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• Facilitate your team to maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.
• Responsible for delivering in accordance with SLA (our promise to the customer)
• The Team leader will coach on the quality of work at his / her employees.
• Have a sharp eye for recurring support questions which can be prevented; the same goes for prevention of compensation for internal colleagues

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.