Inside Business Portal Specialist - Dutch/French/German language

Information about the position

  • Place of work: Plynárenská 7/B, Bratislava
  • Salary offered (gross): subject to agreement
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you service orientated, willing to go the extra mile to help the client and looking to work in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities Channels &Support specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritise, advise and resolve technical and functional problems.
• You will help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.

Other benefits

• Working for international and stable financial institution
• Young and dynamic team

Requirements for the employee

Required education

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT or Banking background

Language skills

English - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or French - Upper intermediate (B2) or
German - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced

Required experience

1

Personality requirements and skills

• You are fluent in English and Dutch or English and French or English and German both verbal and written
• At least 1 year relevant experience or experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.
• You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Main focus of the company's activities

Banking, finance

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Company address

ING Bank N.V., pobočka zahraničnej banky
Pribinova 10
811 09 Bratislava
http://www.ing-gsobratislava.com

Contact

Contact person: ING Bank GSO HR team
E-mail: send CV
Send CV to the company
ID: 2212843   Dátum zverejnenia: 21.9.2016