Team Leader for Customer Domain Unit

Place of work Plynárenská 7/B, 811 09 Bratislava, Bratislava
Contract type full-time
Wage (gross) by agreement

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Are you looking for a varied and stimulating Team leading role which allows you to see the bank from a different perspective?

We are looking for a Team Leader who will have following responsibilities:
  • Manage and lead one of the CDU teams (10-15 people)
  • Coaching on the job of team members
  • Streamline and support the operational calls with business partners in scope of the teams on operational levels (L3 and L4)
  • Ensure timely and complete KYC related support by assigning proper priorities, follow up and solving escalations related to the workload of the team
  • Monitor SLAs and performance of the team by using means of operational management
  • Identify and run improvement activities and contribute to CDU improvements
  • Lead Continuous improvement in processes and service quality related to your team
  • Coordinate team based trainings, personnel forecasting and planning for your team
  • Liaise with KYC stakeholders and internal functions within GSO and broader ING with the objective to ensure smooth operations of the department and adherence to required internal controls

Employee perks, benefits

• Opportunity to get valuable experience from multitasking and fast changing environment
• Working for international and stable financial institution
• Young and dynamic team that will help you grow

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

University degree Experience: Bank Operations or Shared service center operations

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The candidate should meet the following criteria:

  • Degree in process management, business management, finance, compliance or legal area
  • 1+ years’ experience in any of the following areas: process management, Operations or Service Delivery
  • 1+ years of experience leading the team or direct reports in operations or Service Delivery area/environment
  • Leadership skills
  • Strong and independent personality
  • Well-developed negotiation and communication skills
  • Reliable with good organizational skills
  • Open minded, eager for and accepting change
  • Pressure resistant with ability to prioritize work and take decisions under pressure

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 2154329  Dátum zverejnenia: 1.12.2016  Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement
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