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Process Management officer (Operations Specialist)
Place of work
Jesenského 4/C, 811 02 Bratislava, Bratislava
Contract type
full-time
Wage (gross)
subject to agreement
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
Responsibilities
The Process Manager is responsible for setting and managing the primary processes (operational activities) on high level and detail level. The tool in use to do so is ARIS. The Process Manager will also indicate the operational risks within this tool. Process models will be published in a user friendly way. The Process Manager has to agree on standards with the Process Owner, who can also define process models by himself. The Process Manager has to ensure that the processes are modelled uniformly within ARIS and indeed applied. It is important that the Process Manager has some product and process knowledge and continues to absorb this in order to understand the operation. The Process Manager will be known as an expert for ARIS advice.
What will you be doing
The Process Manager is responsible for setting and managing the primary processes (operational activities) on high level and detail level. The tool in use to do so is ARIS. The Process Manager will also indicate the operational risks within this tool. Process models will be published in a user friendly way. The Process Manager has to agree on standards with the Process Owner, who can also define process models by himself. The Process Manager has to ensure that the processes are modelled uniformly within ARIS and indeed applied. It is important that the Process Manager has some product and process knowledge and continues to absorb this in order to understand the operation. The Process Manager will be known as an expert for ARIS advice.
What will you be doing
- Create and manage end-to-end process models in ARIS
- Set ARIS standards and safeguard them
- Publish ARIS models to relevant stakeholders including training and
- Clarify operational risk and mitigating measures in ARIS
- Update workplace instructions on request of Product and Process
- Proactively input on impact of projects on the operation
- Proactively input on possible optimisation of the operation
- Maintaining knowledge level of ARIS (ING ARIS User group)
Employee perks, benefits
• Working for international and stable financial institution
• Young and dynamic team
• Young and dynamic team
Information about the selection process
Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT or Banking background
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
ARIS - Advanced
ARIS - Advanced
Personality requirements and skills
Experience
Required competences
- Experience with the ARIS Process Modelling Tool
- Experience with AO descriptions
- Experience with working in complex organisations
- Actual knowledge on relevant banking products, processes and bank systems
- Good command English language written and oral, Dutch language
Required competences
- Performance motivation
- Competence / market orientation
- Management identification and discipline (loyalty)
- Customer oriented and customer need focused
- Cooperate
- Decisive
- Develop employees
- Group oriented leadership
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV and cover letter in english via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 2076335
Dátum zverejnenia: 16.7.2015
2015-07-16
lokalita: Bratislava Pozícia: Operations Supervisor, Process Manager Spoločnosť: ING Hubs Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: subject to agreement