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Incident and Problem Manager for ING Bank Global Services & Operations Slovakia
Place of work
Jesenského 4/C, 811 02 Bratislava, Bratislava
Contract type
full-time
Wage (gross)
by agreement
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
Registers information about incidents according to the Incident management procedure
Identifies and analyses the root causes and assesses impact of incident occurred (Problem management)
Works out actions to be taken for solution of an incident and assigns persons responsible for their execution
Follow-up on incidents/problems resolution by PTAs
Manages timely execution of measures and ensure incident/problem resolution so that issue will not reoccur
Acts as SPOC for incident/problems related matters between GSO and clients (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the status)
Initiates process improvement in order to eliminate root causes of the issues
Keeps up-to-date overview/database of all incidents/problems in GSO and provides regular reporting on their status
Identifies and analyses the root causes and assesses impact of incident occurred (Problem management)
Works out actions to be taken for solution of an incident and assigns persons responsible for their execution
Follow-up on incidents/problems resolution by PTAs
Manages timely execution of measures and ensure incident/problem resolution so that issue will not reoccur
Acts as SPOC for incident/problems related matters between GSO and clients (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the status)
Initiates process improvement in order to eliminate root causes of the issues
Keeps up-to-date overview/database of all incidents/problems in GSO and provides regular reporting on their status
Employee perks, benefits
•Attractive working environment of a stable international financial institution
•Interesting benefit package
•Possibility for personal and professional growth
•Interesting benefit package
•Possibility for personal and professional growth
Information about the selection process
Please, send us your CV and cover letter in English to below e-mail address. We will reply only to selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
University education (a degree in Banking or Economy is considered strong advantage)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft SharePoint - Basic
Microsoft Word - Advanced
Microsoft SharePoint - Basic
Personality requirements and skills
Education: A bachelor degree or similar qualification in quantitative subject;
Experience: At least 2-3 years’ working experience in banking industry;
Practical knowledge of operations processes;
IT Infrastructure Library (ITIL) methodology;
General understanding of banking products;
Customer-oriented approach supported with best practice in service, relationship and contract management;
Excellent communication skills, ability to work effectively in teams;
Ability to listen and understand different positions, find compromises and balances, understand implications behind disputing parties’ positions, and inspire consensus;
Good analytical skills, ability to abstract from details and concentrate on key issues;
Structured, disciplined approach with a focus on delivery within time and quality;
Self-motivated, can see the big picture and want more for themselves long term.
Experience: At least 2-3 years’ working experience in banking industry;
Practical knowledge of operations processes;
IT Infrastructure Library (ITIL) methodology;
General understanding of banking products;
Customer-oriented approach supported with best practice in service, relationship and contract management;
Excellent communication skills, ability to work effectively in teams;
Ability to listen and understand different positions, find compromises and balances, understand implications behind disputing parties’ positions, and inspire consensus;
Good analytical skills, ability to abstract from details and concentrate on key issues;
Structured, disciplined approach with a focus on delivery within time and quality;
Self-motivated, can see the big picture and want more for themselves long term.
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV and cover letter in English to below e-mail address. We will reply only to selected candidates. Thank you for your understanding.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 1773316
Dátum zverejnenia: 18.7.2014
2014-07-18
lokalita: Bratislava Pozícia: IT Security Specialist, IT/Technical Support Specialist Spoločnosť: ING Hubs Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement