Customer Care Coordinator

Inalfa Roof Systems Slovakia, s.r.o.

Place of work
Priemyselná 573/3, 922 02 Krakovany, Piešťany
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Position Summary:
Complete Accountability for the timely handling and the communication of all Customer production and service schedules from OEM’s in Inalfa systems, maintaining OEM delivery ratings, ensuring constant communication with the Customer.

• Manage OEM customer (GM, Ford, Chrysler etc.) schedules for production and service
• Maintain & continually improve customer portal knowledge level; by regularly pursuing training for an accurate understanding of the customer portals.
• Log all issues affecting the customer portals, identify root cause and proactively pursue permanent corrective actions with all personnel involved. Ensure all issues are closed off in a timely manner.
• Ensure EDI requirements are flowing flawlessly to the ERP system.
• Monitor un-processed plans daily and initiate actions with Engineering Change Managers, Materials Manager, and Production Managers to resolve them. Ensure all timelines are accounted for.
• Maintain and investigate demand (manual and EDI to ensure accurate demand is processed in ERP system to support MPS planning)
• Ensure MMOGLE documents are submitted every year on a timely basis.
• Follow up to ensure all daily shipments are loaded and shipped in customer allowed window times and that all Customer accumulations are monitored and accurate.
• Coordinate with Business Development to complete Sales Contract Logistics Line Data and activate new sales contract lines.
• Answer tickets for customer portals on a timely basis without any delays.
• Ability to maintain 100% customer ratings for both service and production.
• Answer phone calls and other administrative responsibilities.

Team structure:
Reports to: Plant SCM manager.
Works directly with SCM managers in the plant, CFT leaders, MPS planners, customer service, logistics manager, warehouse handlers and logistics engineers.

Employee perks, benefits

• We invest in long term careers, stimulate growth and give opportunities for self-development
• Short procedures, fast decision making and open communication structures.
• Attractive working conditions and a friendly and informal atmosphere.

FOCUS – TRANSPARENCY – ONE INALFA and RESPECT are our core values.

Information about the selection process

Expected date of completion of the selection process

20 October 2016 (ostávajú ešte 19 dni)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Driving licence


Personality requirements and skills

Specific Requirements:
• Educational level /Experience: Associate degree or Bachelor degree (Logistics or Industrial Science) with automotive experience in customer service
• Solid experience in ERP systems and understanding of supply chain principles
• Good in maintaining relationship with suppliers and production
• Familiar with TS16949 and ISO 14001
• Lean experience (5s, VSM, visuals, Standard work, etc)

Functional Competences and skills:
• Candidate should have an excellent analytical focus; especially when it comes to accounting for customer CUMMS
• Good communication skills
• Strong analytical skills
• Confident
• Convincing
• Stress resistant (able to work under pressure)
• Team Player
• Process oriented


Brief description of the company

Inalfa Roof Systems Slovakia, s.r.o. is young, dynamic and fast growing facility with its headquarter in Venray-Nederland. The company is situated in Krakovany and concentrates on the production of sun-roof systems for well known Truck suppliers like MAN, DAF, SCANIA, DAIMLER, VOLVO etc. Moreover, it has also clients from automobile industry like BMW, Daimler and VW. For the upcoming years we plan to expand and come up with new projects and customers.
The company started its production in August 2010 and from that time it employes more than 300 employees.

Number of employees

250-499 employees

Company address

Inalfa Roof Systems Slovakia, s.r.o.
Priemyselná 573/3
922 02 Krakovany


Contact person: Mgr. Lívia Tomčíková
Tel.: 0915 494 968
E-mail: send CV
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ID: 2730489   Dátum zverejnenia: 20.9.2016