Customer Care Coordinator

Position Summary:
Complete Accountability for the timely handling and the communication of all Customer production and service schedules from OEM’s in Inalfa systems, maintaining OEM delivery ratings, ensuring constant communication with the Customer.

Scope:
• Manage OEM customer (GM, Ford, Chrysler etc.) schedules for production and service
• Maintain & continually improve customer portal knowledge level; by regularly pursuing training for an accurate understanding of the customer portals.
• Log all issues affecting the customer portals, identify root cause and proactively pursue permanent corrective actions with all personnel involved. Ensure all issues are closed off in a timely manner.
• Ensure EDI requirements are flowing flawlessly to the ERP system.
• Monitor un-processed plans daily and initiate actions with Engineering Change Managers, Materials Manager, and Production Managers to resolve them. Ensure all timelines are accounted for.
• Maintain and investigate demand (manual and EDI to ensure accurate demand is processed in ERP system to support MPS planning)
• Ensure MMOGLE documents are submitted every year on a timely basis.
• Follow up to ensure all daily shipments are loaded and shipped in customer allowed window times and that all Customer accumulations are monitored and accurate.
• Coordinate with Business Development to complete Sales Contract Logistics Line Data and activate new sales contract lines.
• Answer tickets for customer portals on a timely basis without any delays.
• Ability to maintain 100% customer ratings for both service and production.
• Answer phone calls and other administrative responsibilities.

Team structure:
Reports to: Plant SCM manager.
Works directly with SCM managers in the plant, CFT leaders, MPS planners, customer service, logistics manager, warehouse handlers and logistics engineers.

• We invest in long term careers, stimulate growth and give opportunities for self-development
• Short procedures, fast decision making and open communication structures.
• Attractive working conditions and a friendly and informal atmosphere.

FOCUS – TRANSPARENCY – ONE INALFA and RESPECT are our core values.