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Technical Support Specialist (afternoon shifts 13,30-22,00)
IN2CORE s.r.o.
Place of work
Bernolákovo
Bernolákovo
Contract type
full-time, trade licence
full-time, trade licence
Start date
ASAP
ASAP
Wage (gross)
1 000 EUR/monthmin 1.000 EUR + 100 EUR/month (attendance bonus) + additional bonus
1 000 EUR/monthmin 1.000 EUR + 100 EUR/month (attendance bonus) + additional bonus
Information about the position
Job description, responsibilities and duties
Are you tired of constant customer complaints in your current job? Good.
Then it is time to move on.
Our products are made for a small group of specialised video professionals who we know by name and are happy to share a beer with. They appreciate our level of support and the uniqueness of our product portfolio. You will definitely hear “You are awesome, man, thanks!” more often.
Your responsibility will be to provide technical customer support to end users of our software and hardware products.
This usually includes:
- Technical assistance via e-mail and phone
- Identify and solve software and hardware problems
- Providing incident management (1st level)
- Testing of the products and providing feedback to the team
- Developing technical user guides and tutorials
Working time: 13,30-22,00 + on-call support
Then it is time to move on.
Our products are made for a small group of specialised video professionals who we know by name and are happy to share a beer with. They appreciate our level of support and the uniqueness of our product portfolio. You will definitely hear “You are awesome, man, thanks!” more often.
Your responsibility will be to provide technical customer support to end users of our software and hardware products.
This usually includes:
- Technical assistance via e-mail and phone
- Identify and solve software and hardware problems
- Providing incident management (1st level)
- Testing of the products and providing feedback to the team
- Developing technical user guides and tutorials
Working time: 13,30-22,00 + on-call support
Employee perks, benefits
Access to the latest IT equipment
Industry-competitive salary and bonuses
Access to the latest IT equipment
Home office
Industry-competitive salary and bonuses
Access to the latest IT equipment
Home office
Information about the selection process
If your skills and experience match our job requirements and profile, you will be invited for a job interview. Applications close as soon as we find a perfect candidate.
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
REQUIRED SKILLS
Ability to work on afternoon shifts (13.30-22.00)
Excellent English (Expert C1/C2)
MacOS experience
IT or Electrotechnical background
Good customer care and interpersonal skills
Analytical thinking and problem-solving skills
Willing to be on-call
DESIRED EXPERIENCE
Video software and hardware experience
Technical support experience
Software testing & training experience
Any help desk software experience
Ability to work on afternoon shifts (13.30-22.00)
Excellent English (Expert C1/C2)
MacOS experience
IT or Electrotechnical background
Good customer care and interpersonal skills
Analytical thinking and problem-solving skills
Willing to be on-call
DESIRED EXPERIENCE
Video software and hardware experience
Technical support experience
Software testing & training experience
Any help desk software experience
Advertiser
Brief description of the company
✅ Founded in 2008, IN2CORE focuses on the development of QTAKE software, its supporting applications (QTAKE Cloud, QTAKE Monitor, QTAKE Server), and hardware (ScreenPort SDI, QOD, MetaCoder) for professional filmmakers. A technology partner of: AJA, Apple, ARRI, Avid, AWS, BlackMagic Design, Canon, Deltacast, Dolby, MRMC, Ovide, Panasonic, RED, Sony, Stype, Tangent, Teradek, and more.
✅ Our solutions are made for VFX-heavy film productions and have been used to shoot James Bond, Top Gun, Avatar 2, Mandalorian, Joker, Batman, and other blockbusters. In 2020, the integration of QTAKE and Moxion systems received the Engineering Excellence Award from the Hollywood Professionals Association.
➡️ Visit in2co.re/job.
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✅ Founded in 2008, IN2CORE focuses on the development of QTAKE software, its supporting applications (QTAKE Cloud, QTAKE Monitor, QTAKE Server), and hardware (ScreenPort SDI, QOD, MetaCoder) for professional filmmakers. A technology partner of: AJA, Apple, ARRI, Avid, AWS, BlackMagic Design, Canon, Deltacast, Dolby, MRMC, Ovide, Panasonic, RED, Sony, Stype, Tangent, Teradek, and more.
✅ Our solutions are made for VFX-heavy film productions and have been used to shoot James Bond, Top Gun, Avatar 2, Mandalorian, Joker, Batman, and other blockbusters. In 2020, the integration of QTAKE and Moxion systems received the Engineering Excellence Award from the Hollywood Professionals Association.
➡️ Visit in2co.re/job.
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ID: 2955803
Dátum zverejnenia: 21.10.2020
2020-10-21
lokalita: Bernolákovo Pozícia: IT/Technical Support Specialist Spoločnosť: IN2CORE s.r.o.
Základná zložka mzdy (brutto): 1 000 EUR/month