Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
OUR HUMAN RESOURCE IDEA
To give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles, so that, together we are strongly committed to creating a better everyday life for ourselves and our customers.
Team Leader - Call centre
ABOUT THE JOB
Currently we are looking for 2 new Team Leaders as replacement of those who accepted new challenge and want to develop their competence in other areas.
As the Call centre Team Leader you will optimise the Customer experience and secure satisfied customers by motivating and inspiring your team in their everyday work using knowledge of the IKEA product range and services.
Your main priority will be to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment.
Your assignment:
• Lead the Team in the Call Centre to ensure IKEA goals and standards.
• Understand and match customers’ needs and expectations.
• Develop the business and deliver result, find better ways, enable change.
• Create an environment which reflects IKEA values.
• Resolve customer complaints and ensure the team understand the reasons for the action.
• Take fast actions to resolve customer issues in the most cost efficient way whilst maintaining our relationship with our customers.
• Create an environment of trust by encouraging open, constructive, honest, two-way feedback with the team and other colleagues.
As the Call centre Team Leader you will optimise the Customer experience and secure satisfied customers by motivating and inspiring your team in their everyday work using knowledge of the IKEA product range and services.
Your main priority will be to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment.
Your assignment:
• Lead the Team in the Call Centre to ensure IKEA goals and standards.
• Understand and match customers’ needs and expectations.
• Develop the business and deliver result, find better ways, enable change.
• Create an environment which reflects IKEA values.
• Resolve customer complaints and ensure the team understand the reasons for the action.
• Take fast actions to resolve customer issues in the most cost efficient way whilst maintaining our relationship with our customers.
• Create an environment of trust by encouraging open, constructive, honest, two-way feedback with the team and other colleagues.
ABOUT THE BENEFITS
• Open & Fair environment built on unique Swedish culture
• Growing company with many international career opportunities
• Friendly informal working environment
• Position where you can develop your individual talent with personal development plan
• Own choice of benefits (gift cards, support for public transport)
• Staff discount, team buildings, refreshment during your shifts, 3-months learning period
• … and more and more.
• Growing company with many international career opportunities
• Friendly informal working environment
• Position where you can develop your individual talent with personal development plan
• Own choice of benefits (gift cards, support for public transport)
• Staff discount, team buildings, refreshment during your shifts, 3-months learning period
• … and more and more.
ABOUT YOU
• Interest in home furnishing as well as in people’s life at home
• Proven ability to understand cause and effect of decisions
• Experience in leading the team is advantage
• Ability to prioritise and organise your work and the work of others
• Good problem solving ability and also experience from previous practice
• Ability to put myself and the team in the shoes of customer
• Ability to set expectations and provide clear direction
• Excellent Czech or Hungarian or Slovak language together with English language skills spoken and written
• Proven ability to understand cause and effect of decisions
• Experience in leading the team is advantage
• Ability to prioritise and organise your work and the work of others
• Good problem solving ability and also experience from previous practice
• Ability to put myself and the team in the shoes of customer
• Ability to set expectations and provide clear direction
• Excellent Czech or Hungarian or Slovak language together with English language skills spoken and written
Place of work
Ivanská cesta 18, BratislavaContract type
full-timeWage (gross)
dohodouInformation about the selection process
If you are interested, please send us your CV and motivation letter in Slovak and English language.
We appreciate every application but we will contact only selected candidates.
For more information please visit www.IKEA.sk.
We appreciate every application but we will contact only selected candidates.
For more information please visit www.IKEA.sk.
Brief description of the company
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. Our company culture is based on togetherness, humbleness, openness, enthusiasm and fun. We have a positive team spirit. And we’re always happy to welcome people who share the same values and positive attitude as we do.
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
Contact
ID: 2532084
Dátum zverejnenia: 25.4.2016
2016-04-25
lokalita: Bratislava Pozícia: Call Operator, Complaints Department Clerk, Customer Support Specialist, Helpdesk Operator, Team leader Spoločnosť: IKEA Bratislava, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: dohodou