We are growing! – 6 new Contact Centre Co-workers CZ/HU/SK

IKEA Group continues to grow and allows more customers to live more economically and more gently.
We are expanding our team in Contact Centre CZ/HU/SK to support this great growth.
We are looking for our 6 new colleagues.

PURPOSE OF THE JOB
Our task is to retain a life-long relationship with new and existing customers. We understand and match customers’ needs and expectations and build their trust with IKEA. Our goal is to serve the customers, even in difficult cases or dissatisfaction, so they will want to return and shop with us again.

YOUR ASSIGNMENT
• Active and effective communication with customers
• Close co-operation with Customer Relations department in the store
• Finding solutions to customers’ needs to their full satisfaction
• Following internal routines and legal regulations during the claim process
• Collect information from customers that could lead to improvement of customer services
• Building a strong relationship with customers and strengthening their trust in IKEA products and services

GROWING TOGETHER
IKEA offers you an exciting and stable working environment of a global market player. As an IKEA team member you will have plenty of possibilities to pursue your development with us.

You will report to Contact Centre Manager and will be based in Bratislava.

Benefits and Social program for permanent employees:

• modern and stable company with unique culture
• working in the great team and also on individual tasks
• working in “passive” Contact Centre
• regular trainings period during first months
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts

YOUR PROFILE
• I can communicate correctly in speaking and writing Hungarian, Slovak or Czech languages. Ability to communicate in English is a must; different combinations of the languages mentioned are welcome.
• I have at least 1 year experience of working with customers (Sales, Call Centre, Back Office, Customer Service)
• I am customer-oriented, I demonstrate polite and friendly manner towards customers
• I have good negotiation skills
• I work independently, efficiently and I take responsibility
• I am computer literate (Word, Excel, Internet)
• I am willing to learn new things and I am open to change
• I am enthusiastic to work with others in a team
• I am flexible and ready to work in Contact Centre and other departments in the IKEA store
• I take responsibility for my development
• I handle stress well
• I am willing to work shifts, including weekends and holidays.

Please, send us your CV and motivational letter and also describe how you imagine the work of Contact Centre co-worker.

Thank you for your applications. We will contact only the selected candidates. More info on www.IKEA.sk

We are looking for you!

Contact person: Mgr. Silvia Bodnárová
E-mail: send CV