Contact Centre co-worker Bratislava

ABOUT THE JOB
Our aim is to maintain the relations with the new and the existing IKEA customers at their best. We understand our customers’ needs, meet their expectations and build their trust in our business. Our ultimate goal is that our customers leave IKEA full of positive experience looking forward for their next visit of the IKEA store.


YOUR ASSIGNMENT
• handle calls, e-mail requests and chat queries to the customers’ satisfaction
• identify customers’ needs and satisfy them promptly and efficiently
• provide customers with simple, effective and satisfying advice or solutions
• engage in helpful conversation with customers also in store sales areas
• actively collect customer’s information that may be useful for improving our customer services
• build good relations with customers so that they trust the products and services offered by IKEA.



GROWING TOGETHER
IKEA offers you an exciting and stable working environment of a global market player. As an IKEA team member you will have plenty of possibilities to pursue your development with us.


You will report to Contact Centre Team Leader and will be based in BRATISLAVA.

Benefits and Social program for permanent employees:

• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• introductory training and further development
• positive working environment
• modern and stable company with unique culture

YOUR PROFILE
• I have mastered verbal and standard written communication in Hungarian, Slovak or Czech (at least one is a must) and English; any
combination of the above languages is very welcome
• I have a minimum of one year experience with dealing with customers (e.g. in store, sales, Call centre, Hot line)
• I am customer-oriented, friendly and courteous with customers
• I have excellent communication skills and a superior writing style
• I can analyze customer’s query fast and to their satisfaction
• I can work without being supervised; I am efficient and reliable
• I am computer literate
• I have a willigness to learn and to understand the internal procedures and addressing to the customers’ needs in various situations
accordingly
• I am a team player but I also have no problem with completing given tasks on my own when appropriate
• I can work flexible with different tasks in the Contact centre as well as in the sales areas in the IKEA store
• I am aware of the importance of my personal and professional development and I act accordingly
• I can handle stressful situations
• Working shifts are OK for me just as the opening hours which are daily from 9-21 including weekends and bank holidays.

Send us your CV and motivational letter and also describe how you imagine the work of Contact Centre co-worker.

Contact person: Mgr. Silvia Bodnárová
E-mail: send CV