Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
OUR HUMAN RESOURCE IDEA
To give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles, so that, together we are strongly committed to creating a better everyday life for ourselves and our customers.
Contact Centre co-worker/Back-office CZ/HU/SK
ABOUT THE JOB
Our task is to retain a life-long relationship with new and existing customers. We understand and match customers’ needs and expectations and build their trust with IKEA. Our goal is to serve the customers, even in difficult cases or dissatisfaction, so they will want to return and shop with us again.
• Active and effective communication with customers
• Close co-operation with Customer Relations department in the store
• Finding solutions to customers’ needs to their full satisfaction
• Following internal routines and legal regulations during the claim process
• Collect information from customers that could lead to improvement of customer services
• Building a strong relationship with customers and strengthening their trust in IKEA products and services
• Active and effective communication with customers
• Close co-operation with Customer Relations department in the store
• Finding solutions to customers’ needs to their full satisfaction
• Following internal routines and legal regulations during the claim process
• Collect information from customers that could lead to improvement of customer services
• Building a strong relationship with customers and strengthening their trust in IKEA products and services
ABOUT THE BENEFITS
Benefits and Social program for permanent employees:
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• trainings and development
• positive working environment
• modern and stable company with unique culture
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• trainings and development
• positive working environment
• modern and stable company with unique culture
ABOUT YOU
• I can communicate correctly in speaking and writing Hungarian, Slovak or Czech languages. Ability to communicate in English is a must; different combinations of the languages mentioned are welcome.
• I have at least 1 year experience of working with customers (Sales, Call Centre, Back Office, Customer Service)
• I am customer-oriented, I demonstrate polite and friendly manner towards customers
• I have good negotiation skills
• I work independently, efficiently and I take responsibility
• I am computer literate (Word, Excel, Internet)
• I am willing to learn new things and I am open to change
• I am enthusiastic to work with others in a team
• I am flexible and ready to work in Contact Centre and other departments in the IKEA store
• I take responsibility for my development
• I handle stress well
• I am willing to work shifts, including weekends and holidays.
• I have at least 1 year experience of working with customers (Sales, Call Centre, Back Office, Customer Service)
• I am customer-oriented, I demonstrate polite and friendly manner towards customers
• I have good negotiation skills
• I work independently, efficiently and I take responsibility
• I am computer literate (Word, Excel, Internet)
• I am willing to learn new things and I am open to change
• I am enthusiastic to work with others in a team
• I am flexible and ready to work in Contact Centre and other departments in the IKEA store
• I take responsibility for my development
• I handle stress well
• I am willing to work shifts, including weekends and holidays.
Place of work
Ivanská cesta 18, BratislavaContract type
full-timeWage (gross)
by agreementInformation about the selection process
If you are interested, please send us your CV and motivational letter and also describe how you imagine the work of Contact Centre /Back Office co-worker.
Brief description of the company
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. Our company culture is based on togetherness, humbleness, openness, enthusiasm and fun. We have a positive team spirit. And we’re always happy to welcome people who share the same values and positive attitude as we do.
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
Contact
ID: 1908333
Dátum zverejnenia: 24.10.2014
2014-10-24
lokalita: Bratislava Pozícia: Complaints Department Clerk Spoločnosť: IKEA Bratislava, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement