It makes sense that a company built on reinvention would look for the same thing in the people who work there. IBM is looking for people interested in transforming their experience into a career where real results are delivered for clients all over the world.

IBM IS NOW HIRING Apple Advisor

Job ID
Work country
Slovakia
Work city
Bratislava
Travel
No travel
Business unit
Job type
Position type
Posted
Job area
Job category
Job role
Job role skillset
General
Job Description

With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our BT/IT Organisation.

IBM BT/IT plays a unique and integral role in driving key business decisions, supporting operations and influencing business results.

Join us and discover what you can make of this moment.

· Provide excellent customer service in IT support.
· Handle internet and telephone based customer queries from IBM employees World Wide and Europe.
· Perform problem determination and recording of accurate details on all incoming queries and problems.
· Deal with both technical and non-technical people at all levels within the organisation
· Undertake internal and external training as required.
· Ensure timely resolution of critical customer requests to ensure IBM business continuity
· Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
· Must adhere to the monthly schedule, times for break, lunch and off-phone time
· Developing knowledge on IBM applications such as Lotus Notes, Windows/Apple Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture and growing mobile application portfolio.

Skills
- Very good communication skills
- Fluent English (written, spoken) and French language (written, spoken)
- Team spirit, able to work in a high performing international team
- Take initiative and work as independent on his / her daily tasks
- Excellent time keeping
- Knowledge of Windows Operating systems, Networks (LAN/WAN), Lotus Notes and other applications is welcome
- Good computer writing skills
- Willing to learn and increase knowledge in technical and interpersonal skills
- Ability to handle customer complaints
- Willing to work in a target driven environment


Required Technical and Professional Expertise

• Very good communication skills
• Fluent English (written, spoken) + other language mentioned in the name of the role (written, spoken)
• Team spirit, able to work in a high performing international team
• Take initiative and work as independent on his / her daily tasks
• Excellent time keeping
• Good computer writing skills
• Willing to learn and increase knowledge in technical and interpersonal skills
• Ability to handle customer complaints
• Willing to work in a target driven environment


Preferred Technical and Professional Experience

• Knowledge of Windows Operating systems, Networks (LAN/WAN), Lotus Notes and other applications is welcome
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Click here to find out more and apply.
Be a part of something great at IBM

Imagine a world where inspired ideas and innovative technology combine to create a smarter, more sustainable future. Welcome to the world of IBM.
ibm.com/start
Send CV to the company
ID: 2814497   Dátum zverejnenia: 16.11.2016