Contract Management Specialist with French

Job Description

This role is responsible for operations management on one of the major French accounts.

Tasks include:

• Revenue and billing management and storage
• Development and management of business processes including business controls and procedures
• Customer satisfaction deployment and ratings
• Database administration - access & content management
• Projects control
• Contract changes administration
• Project claiming control, administration and management
• Ensure coordination between several teams and processes
• Plan administration.
• Leads technical support

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use technical & business knowledge to perform and apply new procedures to the business processes. May recommend improvements to existing procedures based on understanding of new technologies.

Contribution/Leadership:
Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.


Required Technical and Professional Expertise:

• Communication skills
• Documentation skills & attention to detail
• Internal client facing skills
• Problem solving skills
• Time Management skills
• Ability to take the lead on situations
• Schedule oriented
• Analytical thinking
• Business and administrative background
• Familiar use of IT tools (Excel; MS Office...)
• English and French language


Preferred Technical and Professional Experience:

Business Controls knowledge

Continuous Improvement knowledge and experience


EO Statement:
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Preferred Technical and Professional Experience

1-2 years