Business Partner Disbursment Analyst with English and Italian

Job Description

With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation.IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.

IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.


Job Responsibilities

Responsibility for end-to-end Business Partner disbursement program execution from the validation of claim received to the final payment according to offering terms and conditions. This includes effective communication with Business Partner and/or IBM internal functions in order to provide sufficient service connected to the role.

1. Receive Business Partner claim/ dispute
2. Validate and analyze claim or dispute as per disbursement program rules, terms and condition supported by desk procedure
3. Work with respective functions to resolve issues/disputes
4. Obtain approvals as per guidelines
5. Ensure that payments are timely and accurately paid based on offering conditions according to internal guidance.
6. Update of all necessary information in tracking tools
7. Support internal audit by providing requested documentation


Required Technical and Professional Expertise

• Fluent in English
• Strong commitment to Customer Satisfaction with creative problem solving
• Accuracy and analytical skills
• Taking ownership and responsibility
• Excel skills
Flexibility