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Place of work
Bratislava
Contract type
full-time
Business Partner Account Support Israel
| Job description |
| With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation. IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas. Join us and discover what you can make of this moment. The BPAS acts as prime contact to a given set of Business Partners on all generic matters relating to BPSO support, from contract accreditation awareness through to delivery and invoicing: Required skill Appropriate English language level Good understanding of global and cross functional business Proactive / able to anticipate Awareness of BP's business profile, organization, products and key processes Knowledge of Fulfillment and Distribution business and applications Awareness of BP's business profile, organization, products and key processes Flexible, adaptable and responsive Problem solving Activities performed 1) Responsibility for the end-to-end Order Fullfilment Process, supporting the Order Competency Centre, managing the Business Partners backlog, and performing a number of critical BP relationship activities e.g. daily backlog management of critical orders, order escalation, ...). 2) Improving the relationship between the Business Partner and IBM / BPSO: - Responsibility for Business Partner Hardware and Software Backlog Management - Problem and error resolution - Escalation Management - Shipment tracking - Delivery management and Billing - Provide support to the Order Competency Centre during the validation and ordering process. 3) Maintain a healthy working relationship with the Partner, liaise with the Order Competency Centre for Order validation and processing, Central Inventory Management (CIM) for supply/escalations and with Local Distribution for shipment tracking & delivery. 4) Engage with the Business Partner to ensure awareness of urgent and critical orders. 5) Track orders loaded to the backlog and manage changes on a timely basis with the least impact to the BP and IBM. 6) Manage all urgent situations and escalations. 7) Manage out of line situations and obtain all necessary approvals 8) Manage unfirm orders (FOE) and interface with Brand/BPO as required. 9) Liase with BP-SPC and Business Partner to resolve contractual (eg. special bid) issues 10) Liase with IGF/Commercial Financing and Business Partner to resolve credit issues 11) Delivery management: avoid inventory exposure to IBM 12) Ensure accurate and timely billing of all orders, manage complex billing situations. 13) Solve all invoice disputes in timely manner, engaging Order Competency Centre if necessary. 14) Contribute to maintain a satisfactory Business Controls posture, considering the outcomes of the Sarbanes Oxley and PWC review (maintain full audit trails for all activities) 15) Actively support team achievement of BPSO measurements/targets Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • Your money Annual performance bonus payment Subsidized meal-tickets Special IBM discounts Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program • Your life Flexible working time Three additional vacation days International environment • Your health Life Insurance Medical sanatorium Up to three self-recovery days 100% sick leave compensation • Your development Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learni |
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| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 2095356
Dátum zverejnenia: 24.4.2015
2015-04-24
lokalita: Bratislava Pozícia: Country Manager/Director Spoločnosť: IBM
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