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Place of work
Bratislava
Contract type
full-time
Customer Service Representative with German language
| Job description |
| With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our IGA Organisation. IBM IGA plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Join us and discover what you can make of this moment. Job description: • Provide excellent customer service in IT support • Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe • Perform problem determination and recording of accurate details on all incoming queries and problems. • Deal with both technical and non-technical people at all levels within the organisation • Undertake internal and external training as required. • Ensure timely resolution of critical customer requests to ensure IBM business continuity • Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader • Must adhere to the monthly schedule, times for break, lunch and off-phone time • Developing knowledge on IBM applications such as Lotus Notes, Windows Operating Systems, Linux, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture. Skills: • Very good communication skills • Fluent English and German (written, spoken) • Team spirit, able to work in a high performing international team • Take initiative and work as independent on daily tasks • Excellent time keeping • Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome • Good computer writing skills • Willing to learn and increase knowledge in technical and interpersonal skills • Ability to handle customer complaints • Willing to work in a target driven environment Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • YOUR MONEY Subsidized meal-tickets Special IBM discounts Attractive compensation and benefits Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program Contribution to pension plan • YOUR LIFE Flexible working time Three additional vacation days International environment • YOUR HEALTH Life Insurance Private medical sanatorium Up to three self-recovery days 100% sick leave compensation • YOUR DEVELOPMENT Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learning course |
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| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 2075256
Dátum zverejnenia: 9.4.2015
2015-04-09
lokalita: Bratislava Pozícia: Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: IBM
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