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Place of work
Bratislava
Contract type
full-time
Services Support with French or Italian language
| Job description |
| With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation. IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas. Join us and discover what you can make of this moment. Support IBM sellers and Business Partners across Europe. The main focus is to actively support our Customers, Business Partners, and Sales by responding in a positive, proactive manner and by producing high quality, accurate outputs. The main job tasks include: - Initiate STS support - Provide client reference and ICAP research - Process Mandatory documentation - Assistance in TSS unique activities - Inventory management and opportunity related tasks - Day to day bid support and monitoring - Pricing - Document management etc You will interact internally with several IBM functions. You will be asked also to take over the ownership of the submitted request, driving them to resolution. Your ability to establish strong relationships and build confidence with the clients and involved Support Functions will be vital. We are looking for a dynamic and intuitive Team Player, demonstrating flexibility to deal with a challenging and fast changing business environment. Requirements • Communication and negotiation skills • Excellent written and spoken English + 2nd language of supported country (French or Italian) • Ability to team in a multilingual/cultural environment • Business acumen and high level of attention to detail • Flexibility in task and time to meet demand at peak times depending on business requirements Responsibilities • Initial sales support for IBM's customers, sales force, business partners and IBM counterparts • engagement in qualified sales opportunities to deliver a proposal for hardware, software & services • performance of standard checks and ensuring high quality output • actively using appropriate communication tools in order to ensure fast resolution of requests, queries and problems • focus on Customer and Business Partner Satisfaction, both externally and internally • ensure all evidence is stored using appropriate data management systems • ensure audit ability is maintained through compliance with all guidance of Solution Design and Delivery process, Business control, Reviews and approval requirements and IBM Corporate guidelines Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • Your money Annual performance bonus payment Subsidized meal-tickets Special IBM discounts Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program • Your life Flexible working time Three additional vacation days International environment • Your health Life Insurance Medical sanatorium Up to three self-recovery days 100% sick leave compensation • Your development Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learning course Join us as we make the most of these exciting times and discover what you can make of this moment. |
Required
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Preferred
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| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 2065636
Dátum zverejnenia: 29.3.2015
2015-03-29
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: IBM
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