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Place of work
Bratislava
Contract type
full-time

Backlog Account Administrator with German 

Job description
With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation.
IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.
Join us and discover what you can make of this moment.

The Backlog Administrator acts as prime contact to a given set of Business Partners on all generic matters relating to STS support, from contract accreditation awareness through to delivery and invoicing.

Required skills:
  • Good oral and written communication skills
  • Ability to work under pressure and prioritize complex tasks and issues
  • Self motivated, able to handle peak workloads
  • Must demonstrate good teaming skills
  • High personal organization and commitment to excellence
  • Good command of English and Country Language
  • Enthusiastic and flexible

    Activities performed:
    1) Responsibility for the end-to-end Order Fullfilment Process, supporting the Order Competency Centre, managing the Business Partners backlog, and performing a number of critical BP relationship activities e.g. daily backlog management of critical orders, order escalation, ...).
    2) Improving the relationship between the Business Partner and IBM / STS:
    - Responsibility for Business Partner Hardware and Software Backlog Management
    - Problem and error resolution
    - Escalation Management
    - Shipment tracking
    - Delivery management and Billing
    - Provide support to the Order Competency Centre during the validation and ordering process.
    3) Maintain a healthy working relationship with the Partner, liaise with the Order Competency Centre for Order validation and processing, Central Inventory Management (CIM) for supply/escalations and with Local Distribution for shipment tracking & delivery.
    4) Engage with the Business Partner to ensure awareness of urgent and critical orders.
    5) Track orders loaded to the backlog and manage changes on a timely basis with the least impact to the BP and IBM.
    6) Manage all urgent situations and escalations.
    7) Manage out of line situations and obtain all necessary approvals
    8) Manage unfirm orders (FOE) and interface with Brand/BPO as required.
    9) Delivery management: avoid inventory exposure to IBM
    10) Ensure accurate and timely billing of all orders, manage complex billing situations.
    11) Solve all invoice disputes in timely manner, engaging Order Competency Centre if necessary.
    12) Contribute to maintain a satisfactory Business Controls posture, considering the outcomes of the Sarbanes Oxley and PWC review (maintain full audit trails for all activities)
    13) Actively support team achievement of STS measurements/targets

    Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

    • Your money
    Annual performance bonus payment
    Subsidized meal-tickets
    Special IBM discounts
    Diners club - private credit card
    Recommend-a-Friend – get a bonus in the employee referral program

    • Your life
    Flexible working time
    Three additional vacation days
    International environment

    • Your health
    Life Insurance
    Medical sanatorium
    Up to three self-recovery days
    100% sick leave compensation

    • Your development
    Long term career development and possibility of internal rotation
    Training programs - classroom based training and 5000 e-learning course

    Join us as we make the most of these exciting times and discover what you can make of this moment.
    • Required
    • Bachelor's Degree
    • English: Fluent
    • German: Fluent
    Preferred
    • Master's Degree
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    Additional information
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    ID: 2062647  Dátum zverejnenia: 26.3.2015  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
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