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Place of work
Bratislava
Contract type
full-time

STS TSS Annuity services administrator with German 

Job description
The STS TSS administrator for Germany, Austria and Switzerland supports IBM sellers and Business Partners across Europe. The main focus is to actively support our Customers, Business Partners, and Sales by responding in a positive, proactive manner and by producing high quality, accurate outputs.

The main job tasks include quote and proposal preparation, validating of requests, managing solution designs, creating contract acceptances and modification in the contract communicating with clients and tracking their requests as needed. In this role you will coordinate and manage the process to deliver clients requests for service.

You will interact internally with several IBM functions. You will be asked also to take over the ownership of the submitted request, driving them to resolution. Your ability to establish strong relationships and build confidence with the clients and involved Support Functions will be vital.

Requirements:
  • Communication and negotiation skills, excellent written and spoken language of supported country
  • Ability to team in a multilingual/cultural environment
  • Business acumen and high level of attention to detail
  • Flexibility in task and time to meet demand at peak times depending on business requirements

    Responsibilities:
  • initial sales support for IBM's customers, business partners and IBM counterparts
  • engagement in qualified sales opportunities to deliver contractual support for services
  • performance of standard checks and ensuring high quality output
  • actively using appropriate communication tools in order to ensure fast resolution of requests, queries and problems
  • focus on Customer and Business Partner Satisfaction, both externally and internally
  • ensure all evidence is stored using appropriate data management systems
  • ensure audit ability is maintained through compliance with all guidance of Solution Design and Delivery process, Business control, Reviews and approval requirements and IBM Corporate guidelines

    Language requirements:
  • fluent German language and good command of English language

    Other requirements:
  • Ability to work under pressure and prioritize complex tasks and issues as required
  • Self motivated, able to handle peak workloads
  • Candidate should demonstrate good teaming skills
  • High personal organization and commitment to excellence

    Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

    • Your money
    Subsidized meal-tickets
    Special IBM discounts
    Attractive compensation and benefits
    Diners club - private credit card
    Recommend-a-Friend – get a bonus in the employee referral program
    Contribution to pension plan

    • Your life
    Flexible working time
    Three additional vacation days
    International environment

    • Your health
    Life Insurance
    Private medical sanatorium
    Up to three self-recovery days
    100% sick leave compensation

    • Your development
    Long term career development and possibility of internal rotation
    Training programs - classroom based training and 5000 e-learning course
  • Required
    • Master's Degree
    • English: Fluent
    • German: Fluent
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    Additional information
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    ID: 1962867  Dátum zverejnenia: 20.12.2014  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.