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Place of work

Bratislava

Contract type

full-time

Business Operations and People Manager

Job description

Employee in this role lead, manage and coach the team of about 15-20 individuals involved in SO Contract Management Services. The manager will be responsible to manage a team responsible for a control of a broad range of operational tasks and analysis as part of the client contract support.
Job duties are focused on service delivery to internal customer in the area of business operations and include managing the contract, SLA and relationship with the customer.
The candidate will be responsible for growing area with strong potential for high performing individual to become a partner to center management and grow to up-line management position.

Main activities include:

Management responsibilities (hiring, personnel evaluation, career development, skills development)

Responsibility for service delivered for customer according to contract (contract initiation, contract governance, financial support, contract deliverables, operational control, risk management), delivering quality, on time solutions and/or reports

Management of relationship with customer

Definition, establishment, quality, compliance and continuous improvement of delivery processes and development of Best Practices

Responsibility for compliance of SLAs/KPIs which were agreed with the customer, as well as the responsibility for customer’s satisfaction

Service Reporting (internal and to the customer) in accordance with the contract

Continuous efficiency increase, expenses reduction as well as optimization of the utilization

Skills:

Candidate is expected to have previous experience ( business, management, relationship with customer)

Experience from different functions e.g. Finance (forecasting, roadmaps), Service Delivery, IT

PC literacy, e.g. Lotus Notes, Microsoft products, Hyperion (Brio), DB2, SQL, Cognos

IT literacy, including a good level of knowledge of technologies and services

Good understanding of financial management, business management and cost estimating an advantage

Ability to work under pressure, make decisions to meet critical deadlines

Positive, with pro active attitude, flexible, open-minded and innovative

Strong interpersonal, organization and communication skills

Required:

Master's Degree

At least 1 year experience in managerial role

At least 3 years experience in Business Operations, Finance or Service Delivery

English: Fluent

French: Fluent is an advantage

German: Fluent is an advantage

Preferred:

Business/Management

At least 5 years experience in Finance, IT or Service Delivery

Required

Master's Degree
At least 1 year experience in People managerial role
At least 3 years experience in Business Operations, Finance or Service Delivery
English: Fluent

Preferred

Business/Management

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ID: 1958538 Dátum zverejnenia: 16.12.2014 lokalita: Bratislava Pozícia: Business Group Manager, Department Manager, Product Manager Spoločnosť: IBM Pracovná ponuka je prevzatá z inej stránky alebo zdroja.