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Place of work
Bratislava
Contract type
full-time

1st Level Support Administrator for Italy 

Job description
With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation.
IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.
Join us and discover what you can make of this moment.

The Pre-Sales Support Specialist supports IBM sellers and Business Partners across Europe. The main focus is to actively support our Customers, Business Partners, and Sales by responding in a positive, proactive manner and by producing high quality, accurate outputs.

The main job tasks include quote and proposal preparation, validating of requests, managing solution designs, developing service timetables, communicating with clients and tracking their requests as needed. In this role you will coordinate and manage the process to deliver clients requests for service proposals.

You will interact internally with several IBM functions. You will be asked also to take over the ownership of the submitted request, driving them to resolution. Your ability to establish strong relationships and build confidence with the clients and involved Support Functions will be vital. We are looking for a dynamic and intuitive Team Player, demonstrating flexibility to deal with a challenging and fast changing business environment.


Requirements:
  • Communication and negotiation skills, excellent written and spoken language of supported country
  • Ability to team in a multilingual/cultural environment
  • Business acumen and high level of attention to detail
  • Flexibility in task and time to meet demand at peak times depending on business requirements

    Responsibilities:
  • Initial sales support for IBM's customers, sales force, business partners and IBM counterparts
  • engagement in qualified sales opportunities to deliver a proposal for hardware, software & services
  • performance of standard checks and ensuring high quality output
  • actively using appropriate communication tools in order to ensure fast resolution of requests, queries and problems
  • focus on Customer and Business Partner Satisfaction, both externally and internally
  • ensure all evidence is stored using appropriate data management systems
  • ensure audit ability is maintained through compliance with all guidance of Solution Design and Delivery process, Business control, Reviews and approval requirements and IBM Corporate guidelines

    Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

    • Your money
    Annual performance bonus payment
    Subsidized meal-tickets
    Special IBM discounts
    Diners club - private credit card
    Recommend-a-Friend – get a bonus in the employee referral program

    • Your life
    Flexible working time
    Three additional vacation days
    International environment

    • Your health
    Life Insurance
    Medical sanatorium
    Up to three self-recovery days
    100% sick leave compensation

    • Your development
    Long term career development and possibility of internal rotation
    Training programs - classroom based training and 5000 e-learning course

    Join us as we make the most of these exciting times and discover what you can make of this moment.
    • Required
    • Associate's Degree/College Diploma
    • English: Fluent
    • Italian: Fluent
    Preferred
    • Bachelor's Degree
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    Additional information
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    ID: 1957585  Dátum zverejnenia: 15.12.2014  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
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