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Place of work
Bratislava
Contract type
full-time

Client Satisfaction Analyst (work place in Bratislava) 

Job description
supports client teams in assessing, maintaining, and improving their clients' satisfaction.
works with the client satisfaction survey data and develops analytical insights and recommends actions based on client feedback from IBM Client Satisfaction programs to enable geographical / business unit improvement.
acts as interface as needed within IBM to execute assigned responsibilities (Sales Managers, Client Satisfaction Advisors etc.)

Requirements:

strongly client/business oriented personality
analytical skills - experience with customer surveys execution and analysis
excellent communication skills (listening, influencing)
excellent presentation skills
proactive, willing to take ownership and initiative
persistent and unafraid of complexity
excellent command English - both spoken and written
prior experience with account/project management or marketing activities
experience with statistical and analytical software (SPSS) is an advantage
Required
  • Bachelor's Degree
  • At least 1 year experience in Client facing, analytical preferred
  • English: Fluent
Preferred
  • Master's Degree in Business/Management
  • At least 2 years experience in Client facing, analytical preferred
 
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 1874383  Dátum zverejnenia: 20.9.2014  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.