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Place of work
Bratislava
Contract type
full-time
Complaint Resolution Specialist for France, BENELUX
| Job description |
| As part of this role, you will need to: Required Skills: 1. Direct client contact & Problem solving experience Previous experience in dealing directly with clients is essential as is a proven ability to resolve problems. 2. Strong communication skills Require the ability to communicate clearly and in both spoken and written communications. It is essential that communication skills are of the highest standard. Ability to summarize for different audiences is also welcomed. 3. Business networking experience The ability to establish and develop a network of personal contacts and understanding of the IBM sales and support organizations. 4. Excellent co-ordination, leadership & organizational skills Candidates must demonstrate an ability to coordinate issues and multi task within a team business network environment. Personal Attributes a) Language skills Fluent in French. Strong English skills are essential. b) Self motivation, continuous learning Drive to work within the client relations team and ensure the department targets are achieved, including client satisfaction, responsiveness and case closure metrics. c) Team work The ability to work effectively and harmoniously within the client relations team and the supporting Expert-DRO’s is essential. The sharing of information and cooperation with direct and indirect work colleagues is a very important element of performing and developing in the job. d) Escalation capabilities Ability to convince people and escalation of issues to appropriate level of management. e) Excellence in client service & client satisfaction Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • Your money Annual performance bonus payment Subsidized meal-tickets Special IBM discounts Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program • Your life Flexible working time Three additional vacation days International environment • Your health Life Insurance Medical sanatorium Up to three self-recovery days 100% sick leave compensation • Your development Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learning course |
Required
|
Preferred
|
| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 1831884
Dátum zverejnenia: 12.8.2014
2014-08-12
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: IBM
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