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Place of work
Bratislava
Contract type
full-time
IT Specialist
| Job description |
| Job Responsibilities • Provide excellent customer service in IT support • Perform problem determination and recording of accurate details on all incoming queries and problems. • Handle face-to-face & remote support for internal IBM employees with any IT issue • Perform Install, Move, Add & Change (IMAC) activities • Deal with both technical and non-technical people at all levels within the organisation • Undertake internal and external training as required • Work as part of a team • Engage in various other tasks and initiatives within the team • Continuosly develop knowledge of IBM applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture • deliver a distinctive client experience by always making the client the focus of everything we do Required Skills Very high level of verbal, written and interpersonal skills Fluent in english and slovak language (both written and spoken) Great team player, able to work in a high performing international team Taking initiative and working as independent on their daily tasks, proactivity and willingness to help all clients Excellent time keeping Solid knowledge of IT basics - IT literacy, smooth work with computer, problem solving skills, plus is knowledge of Lotus Notes, IBM internal environment, any other IT skills are a plus Knowledge of Windows Operating systems (W2K, XP), Networks (LAN/WAN), Lotus Notes, web browsers, printing Willing to learn and develop technical and soft skills Ability to handle customer complaints Analytical and reporting skills One or more of the following skills is great advantage: Web development, programming languages and tools Linux expert MS Excel expert + work with Macros in Excel Service management Lotus Notes designer Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • Your money Annual performance bonus payment Subsidized meal-tickets Special IBM discounts Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program • Your life Flexible working time Three additional vacation days International environment • Your health Life Insurance Medical sanatorium Up to three self-recovery days 100% sick leave compensation • Your development Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learning course |
Required
|
Preferred
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| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 1793337
Dátum zverejnenia: 7.7.2014
2014-07-07
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: IBM
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