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Place of work
Bratislava
Contract type
full-time

TSS ESA Administrator for UK 

Job description
TSS ESA Administrator for UK supports the business area of Relocation Services as well as IBM customer engineers from the UK who provide a variety of on-site services to IBM customers. These include the installation of IBM equipment, repairs, warranty services, management of equipment moves and fulfillment of maintenance contracts.

The main job tasks include validating of requests, communicating with clients, tracking their requests as needed and invoicing of completed services.

You will interact internally with several IBM functions. You will be asked also to take over the ownership of the submitted requests, driving them to resolution. Your ability to establish strong relationships and build confidence with the clients involved Support Functions will be vital. We are looking for a motivated and intuitive Team Player, demonstrating flexibility to deal with a challenging and fast changing business environment.

Requirement:
  • communication and negotiation skills, excellent written and spoken language of supported country
  • ability to team in a multilingual/cultural environment
  • business acumen and high level of attention to detail
  • flexibility in task and time to meet demand at peak times depending on business requirements

    Responsibilities:
  • administrative support for Relocation Services Business Area, IBM customer engineers and IBM Business Partners
  • performance of standard checks and ensuring high quality output
  • actively using appropriate communication tools in order to ensure fast resolution of requests, queries and issues
  • focus on Customer and Business Partner satisfaction, both externally and internally
  • ensure all evidence is stored using appropriate data management systems
  • ensure audit ability is maintained through compliance with all guidelines provided

    Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

    • Your money
    Annual performance bonus payment
    Subsidized meal-tickets
    Special IBM discounts
    Diners club - private credit card
    Recommend-a-Friend – get a bonus in the employee referral program

    • Your life
    Flexible working time
    Three additional vacation days
    International environment

    • Your health
    Life Insurance
    Medical sanatorium
    Up to three self-recovery days
    100% sick leave compensation

    • Your development
    Long term career development and possibility of internal rotation
    Training programs - classroom based training and 5000 e-learning course
    • Required
    • Associate's Degree/College Diploma
    • English: Fluent
    Preferred
    • Bachelor's Degree
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    Additional information
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    ID: 1720878  Dátum zverejnenia: 23.4.2014  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
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