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Place of work

Bratislava

Contract type

full-time

CBS Administrator with Danish or Swedish

Job description

This is the role of order / contract validation, order entry and backlog managements for STS personnel in Centre.

Main responsibilities:

Receive, validate, and track customer orders and perform order entry

Enter all required fields/codings into CBS, ensure that financed triggers are
entered correctly in case of a financed transaction

Resolve order errors and handle order entry exceptions

Monitor order backlogs to meet requested delivery dates

Monitor orders to ensure that billing is triggered on a timely basis

Receive and validate request for license transfer and inventory changes

Ensure the integrity and audit ability of all data maintained within the process
area

Respond to customer fulfillment queries and ensure satisfaction with IBM
Fulfillment by maintaining a positive relationship

Maintain awareness of customer debt status and take appropriate actions with IBM contact point; internally coordinate communications with customer

Ensure resolution of fulfillment-related problems and disputes

Work with touch points and fulfillment counterparts, as required, to prepare,
maintain, validate and reconcile contracts

Track problems, monitor trends, gather information and perform root cause
analysis.

Maintain a working knowledge of IBM product sets and fulfillment tools and
procedures

Ensure compliance to all auditing processes, ISO 9001 etc.

Requirements:

advanced knowledge of English and Danish or Swedish

communication skills

analytical skills

Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

• Your money
Annual performance bonus payment
Subsidized meal-tickets
Special IBM discounts
Diners club - private credit card
Recommend-a-Friend – get a bonus in the employee referral program

• Your life
Flexible working time
Three additional vacation days
International environment

• Your health
Life Insurance
Medical sanatorium
Up to three self-recovery days
100% sick leave compensation

• Your development
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course

Required

Associate's Degree/College Diploma
Basic knowledge in Experience with Fulfillment tasks are advantage
English: Fluent

Preferred

Bachelor's Degree in Business/Management

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ID: 1715536 Dátum zverejnenia: 15.4.2014 lokalita: Bratislava Pozícia: Administrative Worker, Official Spoločnosť: IBM Pracovná ponuka je prevzatá z inej stránky alebo zdroja.