HR Contact Center Specialist with French

HRCC Specialist provide navigational assistance for HR applications - outbound call support, email support and chat support.

*Ensure responsiveness and resolution for all issue and inquiries within 24 hours
*Ensure to provide excellent customer service in timely and accurate manner
*Develop good network with internal/ external groups on operations management
*Have End to End Ownership of the request/resolution and ensure closure only once its complete
*Help support Knowledge Management focus to enhance self service capabilities
*Ensure timely follow -ups to track cases to closure
*Ensure customer is provided timely updates on the request
*Create a positive customer experience in every interaction
*Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of scope
*Participate actively in Tier Meeting, Team Meetings etc
*Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date
*Participate in activities, training programs and events related to Honeywell Operating System (HOS)

*Unique opportunity to work in truly international environment
*Long-term perspective in prestigious international company
*Opportunity for further professional and career growth
*Latest technology development
*Attractive package

* Language Proficiency in English + French
* Good communication (written and spoken) and demonstrates active listening skills
* Effective call-handling skills and experience in interacting with global customers
* Strong Communication Skills and Professional Presence to handle email, chat and outbound call support
* Highly customer focused
* Meets commitments to customers/clients
* Takes responsibility to correct customer problems and concerns