Customer Desk Officer

Honeywell, spol. s r.o.

Place of work
Zaborske, District Prešov
Contract type
full-time

Information about the position

Job description, responsibilities and duties

·Provides the logistic interface between the plant and the customers on a daily basic
- Receives and solves all the customer requirements, monitors customer orders
- Assures the integration of all the customer orders in the computer system (EDI – electronic data interchange,  
JIT – just in time, e-mail, fax, etc.), including new products or products transferred from other plants
·Supervises and reports the customer delivery performance indicator for the in-house customer portfolio
·Defines and implements actions for improving the indicator for delivery to customer forecast accuracy
·Checks the customer ´s weekly demand, makes sure it is compliant with the capacity sold and communicates any exceeding order to his/her direct manager
·Defines and implements actions for improving the customer delivery performance indicator for the in-house customer portfolio (OTTR)
·Monitors the level of the monthly deliveries and makes sure it is in line with the goal established in the SIOP process
·Assures the compliance with the daily and weekly deliveries plan for the in-house customer portfolio
- Works with the production and the logistics department to ensure the timely deliveries to the customers
- Measures and analyses the daily delivery performance, offers solutions for its improvement
- Develops the relationship with the customers, measures the level of satisfaction (VOC) and defines the action plan for its improvement
- Follows the level of delayed deliveries to customers
- Optimizes the special transports to the customers
- Optimizes the FGI (finished goods inventory) level and makes sure it is in line with the goal established in the SIOP process
- Takes part daily in the module meetings and assures the achievement of the required performances

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 132,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Number of employees

500-999 employees
ID: 1939946  Dátum zverejnenia: 3.12.2014