Local End User Analyst

Danucem Slovensko a.s.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

A stable international company, which is developing a new shared service center is looking for an IT support for end users.
Responsibilities:
  • Hotline 1st and 2nd level support as per Client’s pre‐defined/location specific service processes
  • Hardware and Software installation, upgrade, configuration, and troubleshooting for End User's day-to-day operations
  • Support ITSM-related activities such as Incident and Asset Management, managing workflow and service requests through Client’s systems / Ticketing Tool: Receiving informative call, logging it (by means of HelpDesk Software and tools) and proceeding accordingly (Solve, Escalation...) in a timely manner
  • Performance of IT support duties as defined by the appropriate End User Supervisor
  • Ensure the good health of the infrastructure/environment under his/her geographical scope
  • Ensure the consistency and availability of all relevant Data under his/her geographical scope managing and reviewing backup reports and results
  • Support and assist colleagues; commit to and be accountable for overall group success
  • Work with other support groups and vendors to provide seamless support to customers
  • Analyze problems, develop creative solutions and assess risks/benefits

Employee perks, benefits

As a stable international company we provide a unique experience to our employees, where they can
  • use their language skills on daily basis
  • attend internal development and language courses
  • receive financial benefits
  • grow professionally
  • work in dynamic team
and everything in our new modern environment in a great location.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Production

Language skills

English - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Number of years of experience

3

Personality requirements and skills

  • Degree in Computer Science, Mathematics, Engineering, or related discipline; equivalent experience acceptable.
  • 3 year successful experience in a similar position
  • Advanced knowledge of English and Slovak language
  • Demonstrated curiosity, expertise in configuring, installing and troubleshooting PC systems,
Windows 7, MS office applications, network configuration and memory management
  • Working knowledge of remote access: Remote Desktop and software installation, deployment and troubleshooting.
  • Experience working in a wireless network environment
  • Working knowledge of troubleshooting ticketing systems such as Remedy

  • Open to travelling
  • OnCall Support is required in accordance to the OpCo Policies

Advertiser

Brief description of the company

Danucem Slovensko a.s., based in Rohožník, has been operating in Slovakia since August 2015, as the most important cement producer in the Slovak market.

The CRH Group is the world's leading manufacturer of building materials. It has its origins in Ireland, operating in 37 countries of the world, employing more than 90,000 people. It is the largest producer of building materials in North America and the third largest company of its kind in the world.

CRH builds its business strategy on the values of sustainable development, growth and innovation. Its goal is to attract the best talents in different areas. With its HR policy, CRH strives to be the first-choice employer in all countries where it operates.

For more information please see our website www.crhslovakia.com.

Please send your CV in English through the link below.

Company Address: CRH (Slovakia) a. s. Rohožník 906 38 Rohožník

http://www.crhslovakia.com

Number of employees

500-999 employees

Contact

Contact person: Miriam Gatci
E-mail: send CV
ID: 2004323  Dátum zverejnenia: 5.2.2015 
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