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Employee Services Specialist in SSC
Danucem Slovensko a.s.
Place of work
Košice
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
HOLCIM BUSINESS SERVICES IS GROWING
The new international service centre is looking for “Employee Services Specialist”. These roles will be responsible for answering HR-related questions through email and phone calls and providing guidance/first line user support for the HR systems.
Main Responsibilities:
The new international service centre is looking for “Employee Services Specialist”. These roles will be responsible for answering HR-related questions through email and phone calls and providing guidance/first line user support for the HR systems.
Main Responsibilities:
- Answer HR-related questions through email and phone calls and liase with colleagues from other teams to ensure high-quality and timely response to employee queries.
- Provide first line user support for HR Systems such as Performance Management System and Learning Management System
- Administer training courses, schedules, and participant registrations in Learning Management System based on requests from Operating companies.
- Ensure that the work is carried out according to the routines for processing questions and in compliance with SLAs, as well as legal and internal requirements.
- Register and store information in the knowledge database thus ensuring sufficient knowledge in all working areas.
- Contribute to operational improvement initiatives within the Employee Service function.
Employee perks, benefits
As a stable international company we provide a unique experience to our employees, where they can use their language skills on daily basis. Other benefits include language and development courses, financial benefits and new modern environment in a great location.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Any social science field
Language skills
English - Intermediate (B1) and German - Upper intermediate (B2) and Italian - Upper intermediate (B2)
Other knowledge
Human Resources - Basic
Personality requirements and skills
- University degree in any social science field
- Communication skills in English
- Advanced knowledge of German or Italian. Other language skills are very welcome
- Ability to deal with customers in a professional manner
- Good ability to cooperate
- Strong problem solving skills
- Process improvement skills
- Experience in service desk/ customer support environment
- Experience from shared service center environment is an advantage
- Communication skills and customer orientation
- Flexibility and passion for solving problems
- PC literate and have an interest for learning new programs/systems
Advertiser
Brief description of the company
Danucem Slovensko a.s., based in Rohožník, has been operating in Slovakia since August 2015, as the most important cement producer in the Slovak market.
The CRH Group is the world's leading manufacturer of building materials. It has its origins in Ireland, operating in 37 countries of the world, employing more than 90,000 people. It is the largest producer of building materials in North America and the third largest company of its kind in the world.
CRH builds its business strategy on the values of sustainable development, growth and innovation. Its goal is to attract the best talents in different areas. With its HR policy, CRH strives to be the first-choice employer in all countries where it operates.
For more information please see our website www.crhslovakia.com.
Please send your CV in English through the link below.
Company Address: CRH (Slovakia) a. s. Rohožník 906 38 Rohožník
http://www.crhslovakia.com
The CRH Group is the world's leading manufacturer of building materials. It has its origins in Ireland, operating in 37 countries of the world, employing more than 90,000 people. It is the largest producer of building materials in North America and the third largest company of its kind in the world.
CRH builds its business strategy on the values of sustainable development, growth and innovation. Its goal is to attract the best talents in different areas. With its HR policy, CRH strives to be the first-choice employer in all countries where it operates.
For more information please see our website www.crhslovakia.com.
Please send your CV in English through the link below.
Company Address: CRH (Slovakia) a. s. Rohožník 906 38 Rohožník
http://www.crhslovakia.com
Number of employees
500-999 employees
Contact
ID: 1928007
Dátum zverejnenia: 13.4.2015
2015-04-13
lokalita: Košice Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Danucem Slovensko a.s.