Customer Service Specialist in SSC

Danucem Slovensko a.s.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

HOLCIM BUSINESS SERVICES IS GROWING

To our dynamic international environment we are looking for “Customer Service Specialist”. This role will be responsible for call center operations and transaction processes.

Main Responsibilities:

  • Receive phone call and email queries from employees, and vendors; documenting ticket and responding to inbound messages in a professional manner.

  • Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed
time frames.

  • Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.

  • Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.

  • Escalate issues to Tier 2 Invoice Resolution team as required

  • Develop and apply P2P skills to resolve and respond to vendor inquiries.

­- Develop functional knowledge of Procure-to-Pay system applications and processes, ability to cross train and provide vendor support when required.

  • Develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming vendor/employees inquiries.

  • Strong process knowledge in both Procure to Pay and T&E with the ability to find root cause and trouble shoot.

Employee perks, benefits

As a stable international company we provide a unique experience to our employees, where they can
  • use their language skills on daily basis
  • attend internal development and language courses
  • receive financial benefits
  • grow professionally
  • work in dynamic team
and everything in our new modern environment in a great location.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Production

Language skills

English - Intermediate (B1) and French - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

  • English intermediate level
  • French advance level
  • Bachelor’s Degree in Finance, Accounting or related field
  • Experience in customer support/service environment
  • Experience of finance and accounting processes, preferably both in T&E and procure to pay is advantage
  • Knowledge of call center technology including Case Management, Knowledge Management, Imaging, is a plus
  • Knowledge of SAP AP module is an asset
  • Strong customer focus and communication skills are required

Advertiser

Brief description of the company

Danucem Slovensko a.s., based in Rohožník, has been operating in Slovakia since August 2015, as the most important cement producer in the Slovak market.

The CRH Group is the world's leading manufacturer of building materials. It has its origins in Ireland, operating in 37 countries of the world, employing more than 90,000 people. It is the largest producer of building materials in North America and the third largest company of its kind in the world.

CRH builds its business strategy on the values of sustainable development, growth and innovation. Its goal is to attract the best talents in different areas. With its HR policy, CRH strives to be the first-choice employer in all countries where it operates.

For more information please see our website www.crhslovakia.com.

Please send your CV in English through the link below.

Company Address: CRH (Slovakia) a. s. Rohožník 906 38 Rohožník

http://www.crhslovakia.com

Number of employees

500-999 employees

Contact

Contact person: Miriam Gatci
E-mail: send CV
ID: 1922200  Dátum zverejnenia: 19.3.2015