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Customer Care Specialist with German
Place of work
Remote work
Contract type
full-time
Wage (gross)
1 350 EUR/month
Overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is finally determined after the personal interview.
Job description, responsibilities and duties
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.
Your Responsibilities will include:
•Handle email and ticketing system queries from employees and vendors in German.
•Communicate ticket resolutions to appropriate customer contacts.
•Maintain thorough documentation of tickets.
•Respond to inbound messages professionally.
•Collaborate with other teams and departments within Holcim EBS.
•Develop a general understanding of Holcim's finance and accounting business processes and policies as defined by the Business Service Center.
•Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
•Stay updated on product knowledge and industry trends to better assist customers.
Your Responsibilities will include:
•Handle email and ticketing system queries from employees and vendors in German.
•Communicate ticket resolutions to appropriate customer contacts.
•Maintain thorough documentation of tickets.
•Respond to inbound messages professionally.
•Collaborate with other teams and departments within Holcim EBS.
•Develop a general understanding of Holcim's finance and accounting business processes and policies as defined by the Business Service Center.
•Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
•Stay updated on product knowledge and industry trends to better assist customers.
Personality requirements and skills
•Previous experience in related positions in the field of customer service / help desk
•SAP knowledge is an advantage
•Experience in MS Office tools & Google equivalents on advanced level
•You are organized, structured and able to prioritize tasks
•Ability to analyze and solve problems
•Professional communication skills
•You are customer oriented, results oriented with responsible work attitude
•SAP knowledge is an advantage
•Experience in MS Office tools & Google equivalents on advanced level
•You are organized, structured and able to prioritize tasks
•Ability to analyze and solve problems
•Professional communication skills
•You are customer oriented, results oriented with responsible work attitude
Required education
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Business, Economics, Administration, Procurement
Language skills
German - Upper intermediate (B2) and English - Upper intermediate (B2)
Benefits
•Annual 5% Bonus
•Grade-Related Bonus
•Employee Referral Program
•Supplementary Pension Fund
•Working Anniversary Awards
•Flexible Working Hours
•Hybrid Contract
•Sick Days
•Mental Health Support
•Multisport Card
•Grade-Related Bonus
•Employee Referral Program
•Supplementary Pension Fund
•Working Anniversary Awards
•Flexible Working Hours
•Hybrid Contract
•Sick Days
•Mental Health Support
•Multisport Card
ID: 4788208
Dátum zverejnenia: 19.3.2024
2024-03-19
lokalita: Remote work Pozícia: Customer Support Specialist Spoločnosť: Holcim European Business Services s.r.o.
Základná zložka mzdy (brutto): 1 350 EUR/month