Technical Solutions Consultant in Prague (Ref. č.: 1584724)

Hewlett-Packard Slovakia, s.r.o.

Miesto práce
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Praha
Druh pracovného pomeru
plný úväzok
Termín nástupu
01.12.2016

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

· Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
· Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
· Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
· Evaluate unique or complex installations or configurations and make recommendations for resolution.
· Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS).
· Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
· Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
· Develop partnership with and assist the Sales Pursuit team.
· Confident and eager to take on additional more complex tasks
· Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs

Informácie o výberovom konaní

Knowledge and Skills Required:

· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

vysokoškolské I. stupňa
vysokoškolské II. stupňa

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

Počítačové znalosti - používateľ

UNIX/Linux - pokročilý
Microsoft Windows - pokročilý

Počítačové znalosti - administrátor

Administrácia UNIX/Linux - pokročilý
Administrácia Windows serverov - pokročilý
Administrácia LAN/WAN - pokročilý
Klient/server administrácia - pokročilý

Pozícia je vhodná pre absolventa

Áno

Osobnostné predpoklady a zručnosti

Education and Experience Required:

Electro-technical Education

Knowledge and Skills Required:

· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HP Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Počet zamestnancov

1000 a viac zamestnancov

Adresa spoločnosti

Hewlett-Packard Slovakia, s.r.o. Finančné oddelenie
Galvaniho 7, P.O.Box 43
820 02 Bratislava 22
http://www.hpe.com/jobs

Kontakt

Kontaktná osoba: Martina Murarova
E-mail: poslať životopis