Technical Solutions Consultant in Prague (Ref. č.: 1584724)

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HP Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Job Description
· Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
· Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
· Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
· Evaluate unique or complex installations or configurations and make recommendations for resolution.
· Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS).
· Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
· Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
· Develop partnership with and assist the Sales Pursuit team.
· Confident and eager to take on additional more complex tasks
· Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs

Job Requirements
Education and Experience Required:

Electro-technical Education

Knowledge and Skills Required:

· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer

Additional Comments
Type of job: plný úväzok

Other advantages offered to employees
  • Attractive compensation and benefits
  • Exciting opportunity of career and professional development
  • Working for one of the most admired international companies in challenging and dynamic environment
  • Possibility to work in an international environment
  • Regular professional trainings
  • Foreign language classes
  • Reimbursement of costs of participation in a sport club
  • Life insurance
  • Financial support during 3 months of sickness

To apply on-line please click the “I am interested button”.

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