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Network 2nd level support engineer
Hewlett Packard Enterprise Slovakia s. r. o.
Place of work
Galvániho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Galvániho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Job Description
In this role you will be working to support customers who've outsourced the management of their IT infrastructure to HPE. On a day to day basis you will provide remote 2nd level incident, partially change and problem management services and act as a subject matter expert by providing technical guidance in the event of any service escalations. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. You will also have to perform complex network changes involving different teams under guidance of Deep Technical Support team (3rd line).
You will be used to working to strictly governed service levels (SLA's) and following defined processes and Incident Management guidelines.
Main Tasks:
• to work on complex incidents
• identify and solve problems
• all change management in the environments under his/her responsibility
• define and execute work orders to implement changes
• customer contact on the projects/tasks he/she is responsible for
• provide consulting
• Implementation and system management
To fulfill these tasks, regular standby and overtime work is expected.
In this role you will be working to support customers who've outsourced the management of their IT infrastructure to HPE. On a day to day basis you will provide remote 2nd level incident, partially change and problem management services and act as a subject matter expert by providing technical guidance in the event of any service escalations. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. You will also have to perform complex network changes involving different teams under guidance of Deep Technical Support team (3rd line).
You will be used to working to strictly governed service levels (SLA's) and following defined processes and Incident Management guidelines.
Main Tasks:
• to work on complex incidents
• identify and solve problems
• all change management in the environments under his/her responsibility
• define and execute work orders to implement changes
• customer contact on the projects/tasks he/she is responsible for
• provide consulting
• Implementation and system management
To fulfill these tasks, regular standby and overtime work is expected.
Employee perks, benefits
• Attractive compensation and benefits
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Financial support during sickness
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Financial support during sickness
Information about the selection process
To apply on-line please click the “I am interested button”.
Only suitable candidates will be contacted.
Only suitable candidates will be contacted.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
LAN/WAN administration - Advanced
Personality requirements and skills
• 1 - 2 years’ experience in IT operations and Network operations is mandatory
• Cisco Certification to at least Network Associate (CCNA) or equivalent experience
• Experience in troubleshooting a broad range of network technologies
• Strong expertise in at least one specific network technology
• Analytical and complex incident solving skills
• Understanding and clarifying customer needs
• Ability to coordinate complex network changes involving several different support teams
• Ability to meet deadlines
• Fluent English
• Strong communication skills
Technical Knowledge:
From a technical perspective you must be able to demonstrate experience in the following areas:
• Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
• Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
• Administering large-scale and complex WAN networks
• Troubleshooting skills in various technologies (Cisco, HP ProCurve, Checkpoint firewall, Nortel…)
• Diagnosing network problems and maintaining network security
Advantages:
• Cisco Certification Network Professional (CCNP)
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
• Experience in HP OpenView, HP Procurve switches and knowledge of encryption and Virtual Private Networks would be a distinct advantage
• Cisco Certification to at least Network Associate (CCNA) or equivalent experience
• Experience in troubleshooting a broad range of network technologies
• Strong expertise in at least one specific network technology
• Analytical and complex incident solving skills
• Understanding and clarifying customer needs
• Ability to coordinate complex network changes involving several different support teams
• Ability to meet deadlines
• Fluent English
• Strong communication skills
Technical Knowledge:
From a technical perspective you must be able to demonstrate experience in the following areas:
• Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
• Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
• Administering large-scale and complex WAN networks
• Troubleshooting skills in various technologies (Cisco, HP ProCurve, Checkpoint firewall, Nortel…)
• Diagnosing network problems and maintaining network security
Advantages:
• Cisco Certification Network Professional (CCNP)
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
• Experience in HP OpenView, HP Procurve switches and knowledge of encryption and Virtual Private Networks would be a distinct advantage
Advertiser
Brief description of the company
Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Number of employees
200-249 employees
ID: 2625994
Dátum zverejnenia: 29.6.2016
2016-06-29
lokalita: Bratislava Pozícia: IT Network Administrator, IT Project Manager, IT System Administrator, Systems Engineer Spoločnosť: Hewlett Packard Enterprise Slovakia s. r. o.