Client Capability Lead (Ref. No.: 1552852)

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HPE Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Job Description
A Client Capability Lead (CCL) is a member of the Account Support Team (AST), representing the HMCO capability. He/She has a dotted reporting line to the account ADE (directly or through the ADM) and a solid reporting line to the HMCO regional Service delivery management.

Key responsibilities:
• Ensures that end-to-end services are delivered according to the Service description (OLA) regardless of the delivery points
• Ensures effective communication between HMCO and account teams, in the event of an escalation has end-to-end responsibility for issue resolution
• Supports the creation of services sales opportunities
• Capacity management for the Customer within the instance
• Delivery cost to the account (on-going and add-on)
• Ensure service management process is working in support of the clients
• Change management coordination for the client
• Develop and manage go to green (G2G) plans when required for the instance
• Technical responsibility for designated accounts
• Be involved in all Internal/External Audits relating to HMCO services for the designated customer

Job Requirements
Soft and hard skills
Service Management Responsibilities
• Account management skills
• Project management skills
• Technical skills (Storage, Backup, Wintel, Linux and network)
• Communication skills
• Service management skills
• Excellent English skills (oral and written)

Education
• Bachelor’s degree with a minimum of 5 years industry experience

Experience
• Min. 3-5 year experience within a DC capability
• min. 2 years within ITO processes and customer facing role
• min. 2 years in outsourcing delivery

Additional Comments
Type of job: full-time

Other advantages offered to employees
  • Attractive compensation and benefits
  • Exciting opportunity of career and professional development
  • Working for one of the most admired international companies in challenging and dynamic environment
  • Possibility to work in an international environment
  • Regular professional trainings
  • Foreign language classes
  • Reimbursement of costs of participation in a sport club
  • Life insurance
  • Financial support during 3 months of sickness

To apply on-line please click the “I am interested button”.

ID: 2458936   Dátum zverejnenia: 29.9.2016