Client Capability Lead (Ref. No.: 1552852)

Hewlett-Packard Slovakia, s.r.o.

Place of work
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22
Contract type
full-time

Information about the position

Job description, responsibilities and duties

A Client Capability Lead (CCL) is a member of the Account Support Team (AST), representing the HMCO capability. He/She has a dotted reporting line to the account ADE (directly or through the ADM) and a solid reporting line to the HMCO regional Service delivery management.

Key responsibilities:
• Ensures that end-to-end services are delivered according to the Service description (OLA) regardless of the delivery points
• Ensures effective communication between HMCO and account teams, in the event of an escalation has end-to-end responsibility for issue resolution
• Supports the creation of services sales opportunities
• Capacity management for the Customer within the instance
• Delivery cost to the account (on-going and add-on)
• Ensure service management process is working in support of the clients
• Change management coordination for the client
• Develop and manage go to green (G2G) plans when required for the instance
• Technical responsibility for designated accounts
• Be involved in all Internal/External Audits relating to HMCO services for the designated customer

Employee perks, benefits

Attractive compensation and benefits
Exciting opportunity of career and professional development
Working for one of the most admired international companies in challenging and dynamic environment
Possibility to work in an international environment
Regular professional trainings
Foreign language classes
Reimbursement of costs of participation in a sport club
Life insurance
Financial support during 3 months of sickness

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Soft and hard skills
Service Management Responsibilities
• Account management skills
• Project management skills
• Technical skills (Storage, Backup, Wintel, Linux and network)
• Communication skills
• Service management skills
• Excellent English skills (oral and written)

Education
• Bachelor’s degree with a minimum of 5 years industry experience

Experience
• Min. 3-5 year experience within a DC capability
• min. 2 years within ITO processes and customer facing role
• min. 2 years in outsourcing delivery

Advertiser

Brief description of the company

Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:

• Infrastructure
• Services
• Software
• HPE Financial Services

We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.

Number of employees

1000 an more employees

Company address

Hewlett-Packard Slovakia, s.r.o.
Galvaniho 7, P.O.Box 43
820 02 Bratislava 22
http://www.hpe.com/jobs
ID: 2458936   Dátum zverejnenia: 29.9.2016