Consumer Service Agent with active German language - Laundry & Home Care Division (m/f)

Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

Our Shared service centre in Bratislava is now hiring for a department of Consumer Service for the Laundry and Home care division. Take your part and become a professional in the provided service around Europe using your language skills actively.

What we offer

  • Handling incoming consumer contacts (mail, e-mail, phone) according to predefined subjects
  • Handling complaints concerning product appearance, performance, packaging, material damage etc. including handling of adjustments according to approved limits
  • Recommending local retailers for product distribution
  • Handling requests for samples & promotional articles
  • Giving advice about usage of complete product portfolio
  • Collecting information and entering data in applications
  • Sensitivity for critical issues and their routing to Coordinator


Who we are looking for

  • German language on expert level is a must
  • English language is welcome
  • Experience in consumer service is an advantage
  • Knowledge of Henkel products, experience with running a household (laundry care & home care)
  • Good PC skills (MS Office) and capability of multitasking
  • Strong communication and interpersonal skills
  • Team and service oriented
  • Independent


In case of interest, do not hesitate to send us your Curriculum Vitae and cover letter in English and Slovak language. Please put the job position you are interested in into the subject of your e-mail and attach to your CV the permission below. Without this permission, we can not keep your data.

„Osobné údaje vyplnil priamo uchádzač a dáva tým spoločnosti Henkel Slovensko, s.r.o. súhlas so spracovaním jeho osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu neurčitú (t.j. do písomného odvolania) v zmysle zákona č. 428/2002 Zb. o ochrane osobných údajov, v znení neskorších predpisov.“

Discover our winning culture: www.henkel.com/career
ID: 2825552   Dátum zverejnenia: 24.11.2016