Consumer Service Agent with active German language - Laundry & Home Care Division (m/f)

Place of work
Záhradnícka 91, 821 08 Bratislava, Bratislava
Contract type
full-time
Henkel operates worldwide with leading brands and technologies in two exciting business areas: Consumer Brands (Laundry & Home Care and Beauty Care) and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Your role

  • Handling incoming consumer contacts (mail, e-mail, phone) according to predefined subjects
  • Handling complaints concerning product appearance, performance, packaging, material damage etc. including handling of adjustments according to approved limits
  • Recommending local retailers for product distribution
  • Handling requests for samples & promotional articles
  • Giving advice about usage of complete product portfolio
  • Collecting information and entering data in applications
  • Sensitivity for critical issues and their routing to Coordinator

Your skills

  • German language on expert level is a must
  • English language is welcome
  • Experience in consumer service is an advantage
  • Knowledge of Henkel products, experience with running a household (laundry care & home care)
  • Good PC skills (MS Office) and capability of multitasking
  • Strong communication and interpersonal skills
  • Team and service oriented
  • Independent
ID: 2728997  Dátum zverejnenia: 19.9.2016