Customer Service Support Specialist with French and English language (m/f)

Henkel operates worldwide with leading brands and technologies in three exciting business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It´s a passion. Have you got what it takes?

As a key contact to the consumer, the Customer Service of Henkel Business Units carries out the responsibility for order entry, goods availability monitoring and return order entry. In addition, Customer Service is in charge of pricing master data accuracy.

What we offer

  • Ensuring sales orders are entered into the system on time for all entry channels
  • Daily cooperation with colleagues, native speakers from the Front-office, Sales and Key Account Management departments in the supported local country (France)
  • Taking steps to ensure that customers receive their ordered goods in time and in desired quantity
  • Participation in interdepartmental projects related to customer service area
  • Supporting requests, issues and efficiency projects with customers and internally
  • Proposing updates to process documentation / enhancement

Who we are looking for

  • Active knowledge of French and Intermediate level of English language is required (verbal and written)
  • Customer orientation, performance motivation
  • A self-starter who takes initiative
  • Can work independently and also within the team
  • Energy, drive and determination to succeed
  • Accuracy and attention to detail
  • Must be versatile and adaptable to changes
  • Communication and interpersonal skills
  • Sense of accountability, flexibility

In case of interest, do not hesitate to send us your Curriculum Vitae and cover letter in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

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