Operations Coordinator

We will strive to be the world leader in international travel, adventure and discovery for American Travelers over 50—providing impactful and intercultural experience that significantly improve the quality of their lives.

Job description
- Providing regular sales and booking updates to Hotels, Ships and suppliers (control and maintenance of internal reservation system, pre-season planning of services according to contracts and budget, communication of changes during the operating season, airport arrival and departure assistance and transfer arrangements)
- Providing Tour Guides with all documents and information required for the tours (budget sheet, flight lists, detailed itinerary, guest lists, etc)
- Supporting Tour Guides and Ships during the tour by phone, email, fax in all operational issues
- Resolution of day-to-day issues during the tours and communication with Head Office in the USA (changed flights, guest cancellations, quality complaints, itinerary changes due to unforeseen circumstances/emergency situations)

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
This position is a maternity leave replacement.