Application Support Specialist
Grain Slovakia s.r.o.
Bratislava
full-time
by agreement
1 700 - 3 000 EUR/month+ 0-25% monthly bonus + 0-3 times fixed salary the annual bonus
Information about the position
Job description, responsibilities and duties
Our client is world-leading company with more than 30 years of experience in the fields of the meteorological systems for meteorological offices all around the world.
- Salary: fix from €1700 to €2500 + variable pay + 0-25% monthly bonus + 0-3 times fixed salary the annual bonus
- Start date: by agreement
- Location: Bratislava +occasional home office home office
- Type od contract: full-time (hlavný pracovný pomer)
Responsibilities:
- Provision of remote support for client's customers with maintenance contract
- Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
- Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers
- Remote deployment of hotfixes on customer systems
- Remote update of software on customer systems
- Advising end users in using client’s products
You will be part of a team of 7.
Your main responsibility will be the global support of internal metheorological applications used by metheorologists, technical people, etc. You must have perfect written and spoken English.
Your daily responsibility will be solving tickets coming from client side. Do not worry, users as ticket creators are quite technical people.
We could compare this kind of support to L3 level.
Only 30% of the work will be routine, the other 70% will be solving problems independently and creatively. Of course, your senior colleagues and internal documentation are always available.
It takes about 6 months to 2 years to get an overview of all products.
It is only possible to work as a permanent employee (hlavný pracovný pomer).
Employee perks, benefits
Working on projects and products in a unique field – meteorology, which is becomingincreasingly important all around the world
Early feedback about your work from end-users/customers
Almost 100% of our development is apply in real business by our customers
Working in a financially stable company doing international business (less than 1% of revenue is from Slovakia)
Opportunity to travel to foreign countries (for certain job positions)
Paid 50% of travel time for business trip out of working time OR Possibility to exchange travel time for compensatory leave (additional holidays) in ratio 2:1
Flexible working time (with fixed working time between 10:00 and 15:00 with lunch break so that we can meet with each other)
Working within the team of top specialist in IT area
Monthly salary bonus
Annual salary bonus based on employees’ performance review (derived from percentage of the company’s profit
Loyalty salary bonus (after 10, 20, ... years)
Lunch vouchers 100% funded by the company (without employees’ contribution)
Company on whose behalf the position is being filled
Our client is world-leading company with more than 30 years of experience in the fields of the meteorological systems for meteorological offices all around the world. They provide complex telecommunication and meteorological data-processing solutions tailored exactly to the specific needs of customers.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Other knowledge
Experience in the position/sector
Number of years of experience
Personality requirements and skills
If you have very good experience with Linux shell a tools (file manipulation, text processing, filtering), you are probably the good one.
Advantages:
- University or technical institute degree of 2nd level (Mgr., Ing. or equivalent) from a technical program is preferred
- Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
- Working knowledge of at least one of the following:
- hardware installation (industry standard rack servers and equipment, cabling, server technologies)
- high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
- network applications based on open-source technologies (firewall, mail server, fileserver, …)
Advertiser
Brief description of the company
We would like to thank all the applicants for their interest. Only selected applicants will be contacted. Thank you for your understanding.
Please add the following text to your e-mail:
By submitting my CV and accompanying documents containing personal data I am giving permission to Grain Slovakia, s.r.o. with registered address: Galvaniho 7/D, Bratislava 821 04 to process, manage and archive my personal data for purposes of recruitment, followed by disclosure to third parties, and their continuous updating in accordance with the Act. 18/2018 Coll. Privacy, until further notice in writing.
The company is a holder of a licence to offer recruitment services.