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Service Management Framework Architect
Grain Slovakia s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The position of Framework Architect will be part of a team to design a Multi Provider Framework for IT Service Management, including service provider performance reporting and management. Various aspects of the existing framework will have to be analyzed in order to create a new framework to accommodate changing organizational needs and structure. In addition, processes for Multi Provider Management and internal interfacing processes between Service Orchestration Management, Service Portfolio Lifecycle Management and Service Provider Management will have to be (re)defined as well. A global performance reporting structure has to be defined to provide our customers and internal IT management with actionable information about suppliers’ performance and various aspects of IT Service Management. As this role will be acting in a global environment, frequent travelling to Germany will be necessary.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Our client is international medical solutions provider with leading competence and innovative strength in diagnostic and therapeutic technologies.
Our client is international medical solutions provider with leading competence and innovative strength in diagnostic and therapeutic technologies.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Other knowledge
LAN/WAN administration - Advanced
Driving licence
B
Personality requirements and skills
- Multy-year experience in Service Management as well as in designing, implementing and maintaining Infrastructure and Network Systems in large corporate environment
- Good understanding of ITIL backed up by ITIL V3 Foundation certification or higher is required. Additional ITIL Intermediate training such as Service Operation, Service Level Management will be very helpful.
- Hands-on experience in process management, establishing of performance metrics/KPIs and data analysis
- Excellent communication skills at all levels of an organization, as well as externally with vendors and customers
- Good command of English language - spoken and written
- Knowledge of German language will be helpful
- Ability to work effectively in a team environment
- Ability to prioritize assignments and work independently, with limited supervision
- Proficient in use of Microsoft Office tools such as Excel, PowerPoint, Visio, etc.
- Good understanding of ITIL backed up by ITIL V3 Foundation certification or higher is required. Additional ITIL Intermediate training such as Service Operation, Service Level Management will be very helpful.
- Hands-on experience in process management, establishing of performance metrics/KPIs and data analysis
- Excellent communication skills at all levels of an organization, as well as externally with vendors and customers
- Good command of English language - spoken and written
- Knowledge of German language will be helpful
- Ability to work effectively in a team environment
- Ability to prioritize assignments and work independently, with limited supervision
- Proficient in use of Microsoft Office tools such as Excel, PowerPoint, Visio, etc.
Advertiser
Brief description of the company
Grain Slovakia is a member of the international Anxo Group that provides services in the area of system integration and outsourcing of IT and HR solutions.
We would like to thank all the applicants for their interest. Only selected applicants will be contacted. Thank you for your understanding.
Please add the following text to your e-mail:
By submitting my CV and accompanying documents containing personal data I am giving permission to Grain Slovakia, s.r.o. with registered address: Galvaniho 7/D, Bratislava 821 04 to process, manage and archive my personal data for purposes of recruitment, followed by disclosure to third parties, and their continuous updating in accordance with the Act. 18/2018 Coll. Privacy, until further notice in writing.
The company is a holder of a licence to offer recruitment services.
We would like to thank all the applicants for their interest. Only selected applicants will be contacted. Thank you for your understanding.
Please add the following text to your e-mail:
By submitting my CV and accompanying documents containing personal data I am giving permission to Grain Slovakia, s.r.o. with registered address: Galvaniho 7/D, Bratislava 821 04 to process, manage and archive my personal data for purposes of recruitment, followed by disclosure to third parties, and their continuous updating in accordance with the Act. 18/2018 Coll. Privacy, until further notice in writing.
The company is a holder of a licence to offer recruitment services.
Number of employees
10-19 employees
ID: 2889393
Dátum zverejnenia: 12.1.2017
2017-01-12
lokalita: Bratislava Pozícia: IT Architect, IT Manager Spoločnosť: Grain Slovakia s.r.o.