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Fraud/risk department manager (Prague)
Place of work
Prague
Prague
Contract type
full-time
full-time
Start date
by agreement
by agreement
We are seeking candidates for the role of a "Senior Head of Fraud Management".
This is a senior position which involves overseeing the Transaction Risk Management Systems team. Your main responsibility is to make sure the team is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers.
Responsibilities:
To provide the overall management and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities
Regular communication and engagement with senior management
Implementing, managing and reporting through SLA´s and KPI´s
To manage risk across hundreds of services and multiple geographies - adhere to all aspects of our Trust and Safety Principles to protect the brand globally and maximize trust in the end to end systems with buyers, sellers and all other customers
To drive operational efficiencies across all processing areas whilst improving internal and external customer experience
This is a senior position which involves overseeing the Transaction Risk Management Systems team. Your main responsibility is to make sure the team is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers.
Responsibilities:
To provide the overall management and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities
Regular communication and engagement with senior management
Implementing, managing and reporting through SLA´s and KPI´s
To manage risk across hundreds of services and multiple geographies - adhere to all aspects of our Trust and Safety Principles to protect the brand globally and maximize trust in the end to end systems with buyers, sellers and all other customers
To drive operational efficiencies across all processing areas whilst improving internal and external customer experience
Requirements
Requirements:
Fluency in English (another European language would be an advantage)
5+ years’ experience managing an operation (100+ indirect reports)
Good knowledge of employment law and HR policies and procedures
Coaching and leadership skills
Excellent communication and presentation skills
Six Sigma knowledge or similar models such as Lean are advantageous
Responsibility for own work, self-motivation, flexibility and enthusiasm
Fluency in English (another European language would be an advantage)
5+ years’ experience managing an operation (100+ indirect reports)
Good knowledge of employment law and HR policies and procedures
Coaching and leadership skills
Excellent communication and presentation skills
Six Sigma knowledge or similar models such as Lean are advantageous
Responsibility for own work, self-motivation, flexibility and enthusiasm
Benefits
Benefits:
5 weeks of paid holiday
Competitive salary
Bonuses and employees discounts
Life insurance
Contribution towards pension insurance
Relocation package
Multisport card
Public transportation reimbursement
Working in an international environment
Teambuilding activities
Dog friendly office
5 weeks of paid holiday
Competitive salary
Bonuses and employees discounts
Life insurance
Contribution towards pension insurance
Relocation package
Multisport card
Public transportation reimbursement
Working in an international environment
Teambuilding activities
Dog friendly office
Other information
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Slovak language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.sk/en/job-search?disciplines=financie-bankovnictvo-a-uctovnictvo
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.sk/en/job-search?disciplines=financie-bankovnictvo-a-uctovnictvo
ID: 3138650
Dátum zverejnenia: 21.7.2017
2017-07-21
lokalita: Prague Pozícia: Call Centre Manager, Finance Manager, Risk Manager Spoločnosť: Grafton Slovakia s.r.o.
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