Service Delivery Manager AP

This is a unique opportunity to start with a company which aims to drive the market worldwide.
The SDM (Service delivery manager) ensures overall execution, quality, efficiency and compliance of the Accounts Payable process on a global basis. S/he drives continuous process improvements for and beyond Service Center Operations. The responsibilities are following:
- Globally responsible for overall execution, quality, efficiency and compliance of AP process,
- Act as subject matter expert and drive continuous improvement of service and process performance as well as support improvements within the AP platforms through identification of best practice, harmonization and knowledge management;
- Collaborate with other departments in the implementation of process changes,
- Ensure completion of process-related administrative tasks in accordance with standards and procedures deliver operational KPI monitoring for each process including benchmarking,
- Coordinate central projects and initiatives and collaborate with Service Center Site Manager for the analysis of operational strengths/weaknesses.
- Manage incidents and facilitate problem solving/resolution between the parties involved.
- Ensure continuous training of staff including design and content of training measures,
- Lead the Center of Expertise as well as Service Center Team leads including responsibility for people development, retention and performance management, etc.

The candidate should meet the following minimum criteria:

- Degree in Business Studies with majors in finance and accounting
- Several years of experience in Finance/Accounting operations, preferably in a Service Center environment
- Thorough knowledge of accounting and business processes including interfaces
- Experience with SAP.
- Excellent project management skills and ability of setting priorities in complex environment.
- Excellent knowledge of written and spoken English.

Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Slovak language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.



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