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(Junior) Community Manager – Czech (m/f)
Goodgame Studios
Place of work
Hamburg, Germany
Hamburg, Germany
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As of now, we are looking for a (Junior) Community Manager – Czech (m/f)
As our (Junior) Czech Community Manager (m/f) you will be in contact with our Czech speaking customers across a wide range of channels such as our own game forums and Facebook fan pages. You will be tasked with regularly providing customers and fans with information and answering their questions. You will also use our in-house ticket system to answer all direct customer inquiries.
Your Job:
Offer comprehensive customer care and community administration in forums, chat rooms and on social media platforms
Act as a link between the community, product managers, producers and the QA department (quality assurance)
Analyze player structures and player behavior, produce statistics and reports on community feedback (suggestions for product improvement, bug statistics etc.)
Develop and implement growth strategies to enlarge the community and strengthen customer loyalty
Plan and organize in-game events, community actions and real-world meetings
Your goal: Customer acquisition and customer loyalty in the Czech market
As our (Junior) Czech Community Manager (m/f) you will be in contact with our Czech speaking customers across a wide range of channels such as our own game forums and Facebook fan pages. You will be tasked with regularly providing customers and fans with information and answering their questions. You will also use our in-house ticket system to answer all direct customer inquiries.
Your Job:
Offer comprehensive customer care and community administration in forums, chat rooms and on social media platforms
Act as a link between the community, product managers, producers and the QA department (quality assurance)
Analyze player structures and player behavior, produce statistics and reports on community feedback (suggestions for product improvement, bug statistics etc.)
Develop and implement growth strategies to enlarge the community and strengthen customer loyalty
Plan and organize in-game events, community actions and real-world meetings
Your goal: Customer acquisition and customer loyalty in the Czech market
Employee perks, benefits
We Offer:
An exciting job where you can assume responsibility and develop professionally
A dynamic team with friendly, highly-qualified colleagues from all over the world
Strong, sustainable growth and fresh challenges every day
Flat hierarchies and short decision paths
A culture of mutual respect and an outstanding working environment
Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.
An exciting job where you can assume responsibility and develop professionally
A dynamic team with friendly, highly-qualified colleagues from all over the world
Strong, sustainable growth and fresh challenges every day
Flat hierarchies and short decision paths
A culture of mutual respect and an outstanding working environment
Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.
Information about the selection process
Your contact person for this job offer is Melanie Lietzke.
We look forward to receiving your application (cover letter, your CV and references) as well as your salary requirements and earliest possible starting date, preferably through our online application form.
If you have questions regarding your application, please send an email to the following address: [email protected]
We look forward to receiving your application (cover letter, your CV and references) as well as your salary requirements and earliest possible starting date, preferably through our online application form.
If you have questions regarding your application, please send an email to the following address: [email protected]
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Intermediate (B1)
Personality requirements and skills
Your Profile:
Native-speaker level knowledge of Czech, both written and spoken, good knowledge of English, good knowledge of German is an advantage
Ideally experience in community management in the gaming industry either through internships or private involvement
A passion for (online) games
Very high standards of service quality and a high games affinity
The ability to look outside the box and solve problems
Excellent communication skills and an open, friendly character
A valid work and residence permit is required prior to commencement of employment
Native-speaker level knowledge of Czech, both written and spoken, good knowledge of English, good knowledge of German is an advantage
Ideally experience in community management in the gaming industry either through internships or private involvement
A passion for (online) games
Very high standards of service quality and a high games affinity
The ability to look outside the box and solve problems
Excellent communication skills and an open, friendly character
A valid work and residence permit is required prior to commencement of employment
Advertiser
Brief description of the company
Goodgame Studios is Europe′s fastest growing gaming company and one of Germany′s most successful technology businesses. With more than 800 employees at our headquarters in Hamburg we develop innovative online games which are played by more than 200 million players in 25 languages across 200 countries. Our talented, motivated team of experts and newcomers forms the basis of our success. Become a part of the success story and apply now!
ID: 1870620
Dátum zverejnenia: 17.9.2014
2014-09-17
lokalita: Germany Pozícia: Account Manager, Customer Support Specialist, Internal Communication Specialist Spoločnosť: Goodgame Studios