Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
2nd level Application Support Engineer
Global Blue Slovakia s. r. o.
Place of work
Apollo BC, Prievozska 4D, Bratislava
Apollo BC, Prievozska 4D, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Engineer Processing IT Operations
OVERVIEW
The successful candidate will be responsible for supporting all Global Blue back office processing related business applications. As part of the Application Support Team the position cooperates with internal departments and external vendors to constantly improve the delivery of Global Blue´s business applications.
Responsibilities
Providing 2nd level support for assigned IT services
Incident management - troubleshooting and resolving assigned incident within defined SLA´s
Root causes analysis and problem management
Change management – plan, document and perform changes and extensions for managed applications
Cooperation with external vendors and internal departments who act as 3rd level support
Providing support in projects and services releases
Participating in end to end testing as part of release deployment
Providing documentation for GB Technology 1st level support and other stake holders
Continuously improve the quality and service delivery of the managed applications
OVERVIEW
The successful candidate will be responsible for supporting all Global Blue back office processing related business applications. As part of the Application Support Team the position cooperates with internal departments and external vendors to constantly improve the delivery of Global Blue´s business applications.
Responsibilities
Providing 2nd level support for assigned IT services
Incident management - troubleshooting and resolving assigned incident within defined SLA´s
Root causes analysis and problem management
Change management – plan, document and perform changes and extensions for managed applications
Cooperation with external vendors and internal departments who act as 3rd level support
Providing support in projects and services releases
Participating in end to end testing as part of release deployment
Providing documentation for GB Technology 1st level support and other stake holders
Continuously improve the quality and service delivery of the managed applications
Employee perks, benefits
- Language courses
- Birthday voucher
- Team building
- Team events
- Christmas Party
- Company Library
- Lunch vouchers - Edenred card
- MultiSport card
- Refreshment - Fruit day
- Additional 2 days of holidays
- Birthday voucher
- Team building
- Team events
- Christmas Party
- Company Library
- Lunch vouchers - Edenred card
- MultiSport card
- Refreshment - Fruit day
- Additional 2 days of holidays
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
Computer Science, Informatics
Language skills
Slovak - Advanced (C1) and English - Advanced (C1)
Other knowledge
SQL - Advanced
Number of years of experience
2
Personality requirements and skills
Experience and Education:
Degree in IT or equivalent experience
English language – fluent written and spoken
Min 2-4 years of professional experience in an Application Support role; ideally in financial environment
Hands on experience in supporting business applications in large or medium scale environment (enterprise applications such as SAP, ERP etc.)
Experience in collaboration with Software Development teams
Good understanding of business payments and debits processes
Work experience within an international environment
Experience in supporting Citrix based applications – desirable
Basic scripting / programming skills (e.g. PowerShell, Eclipse, Perl, Java, PHP )
Experience with MS SQL database (SQL scripting, queries)
Experience in end user training - desirable
ITIL certification – desirable
Personal qualification:
Customer service oriented
Operational “hand-on” attitude
Strong analytical, problem-solving and organizational skills
Independent and self-motivated
Excellent communication, interpersonal skills
Team player
Ability to work effectively with multinational contacts
Willingness to travel
Ability and willingness to work on-call (24x7 support)
Ability to prioritise
Degree in IT or equivalent experience
English language – fluent written and spoken
Min 2-4 years of professional experience in an Application Support role; ideally in financial environment
Hands on experience in supporting business applications in large or medium scale environment (enterprise applications such as SAP, ERP etc.)
Experience in collaboration with Software Development teams
Good understanding of business payments and debits processes
Work experience within an international environment
Experience in supporting Citrix based applications – desirable
Basic scripting / programming skills (e.g. PowerShell, Eclipse, Perl, Java, PHP )
Experience with MS SQL database (SQL scripting, queries)
Experience in end user training - desirable
ITIL certification – desirable
Personal qualification:
Customer service oriented
Operational “hand-on” attitude
Strong analytical, problem-solving and organizational skills
Independent and self-motivated
Excellent communication, interpersonal skills
Team player
Ability to work effectively with multinational contacts
Willingness to travel
Ability and willingness to work on-call (24x7 support)
Ability to prioritise
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 2930607
Dátum zverejnenia: 13.2.2017
2017-02-13
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Global Blue Slovakia s. r. o.